Club Lounge Attendant

Scope of Position:
The Club Lounge Attendant is responsible for delivering exceptional service to our upper-tier Marriott Bonvoy members within the exclusive Club Lounge. This role ensures the lounge remains clean, well-stocked, and welcoming throughout service periods. Primary duties include preparing and replenishing breakfast offerings, all-day snacks, and evening hors d’oeuvres; restocking beverages; maintaining coffee service; and upholding guest service standards.

Qualifications & Requirements

Education & Experience:

• High school diploma or GED required

• Previous experience in a hotel or food & beverage environment preferred

• Must meet the minimum legal age to serve alcoholic beverages

• Alcohol awareness certification and/or food handler’s permit as required by local/state laws

Physical Demands:

• Ability to stand or walk for extended periods (entire shift if necessary)

• Must be able to lift, carry, push, or pull up to 50 pounds occasionally and up to 20 pounds frequently

• Willingness to work varied shifts including nights, weekends, and holidays

Core Competencies:

• Excellent verbal and written communication skills

• Ability to stay calm and work efficiently in high-pressure situations

• Strong problem-solving skills and decision-making ability

• Effective listener with strong guest service orientation

• Able to interpret and act on complex information quickly and accurately

• Must be detail-oriented and able to prioritize tasks to meet deadlines

• Basic understanding of financial transactions and arithmetic functions

Primary Responsibilities

• • Greet and engage with guests in a friendly, professional manner.

  • Provide assistance with any guest needs, questions, or special requests.

  • Ensure a high level of service consistent with brand standards for elite members.

  • Set up and replenish daily breakfast offerings

  • Maintain all-day snack and beverage areas, ensuring freshness and availability.

  • Prepare, present, and restock evening hors d’oeuvres

  • Monitor food quality, temperature, and presentation throughout service.

  • Keep all areas clean, organized, and visually appealing.

  • Restock plates, utensils, glassware, and condiments as needed.

  • Manage coffee service, including brewing and fulfilling guest requests.

  • Follow all safety and sanitation protocols.

  • Communicate any guest feedback, supply needs, or maintenance issues to the appropriate departments.

  • Ensure proper inventory levels for food, beverages, and supplies.

  • Work collaboratively with the Food & Beverage and Front Office teams to deliver a seamless lounge experience.

Additional Knowledge and Expectations

• Familiar with restaurant layout, job roles, and POS systems

• Understand and comply with all alcohol service, food safety, and sanitation guidelines

• Knowledgeable of emergency procedures and fire safety equipment

• Follow all hotel and departmental procedures to ensure smooth and safe operations