Associate Logistics Manager - Retail Distribution

Job Purpose:

Our Associate Logistics Manager - Retail Distribution will be responsible for processing customer orders, verify product availability, and facilitate order fulfillment through effective communication and ERP system. In this role, you will track inventory levels & maintain accurate shipping documentation.

Job Responsibilities:

● Communicate with allocated customers to develop a new relationship as well as foster existing ones.
● Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention
● Act as the first point of contact for resolving customer queries and complaints
● Sharing expertise with team members on best practices for customer communication, issue resolution, and critical thinking
● Develop a relationship with sales team by being proactive and offering creative solutions
● Participate in training of system enhancements, applications, products, and new processes.
● Completes timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries.
● Works effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs
● Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel
● Perform other duties as assigned
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Additional Responsibilities & Qualifications:

• Manage precise inventory tracking, recording, and shipment of finished goods within the company's ERP system.

• Communicate proactively with customers, vendors, and internal stakeholders, resolving issues promptly and professionally.

• Execute assigned tasks independently with minimal supervision, demonstrating reliability and self-management.

• Adhere to documented procedures, maintaining organized vendor and documentation files in compliance with company standards.

• Contribute to continuous improvement initiatives by identifying potential process enhancements and operational efficiencies.

• Process customer orders, verify product availability, and facilitate order fulfillment through effective communication and ERP system management.

• Generate comprehensive weekly and monthly inventory reports, tracking levels and historical usage patterns.

• Maintain accurate documentation, such as shipping documents, packing lists, proforma invoices, and bills of lading.

Work Experience:

● 1-3 years of related job experience.

Education:

● Bachelor's Degree Preferred ● High School Diploma/GED

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits, 401k, paid time off and tuition reimbursement.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit and connect with the Company on LinkedIn .

Veritiv is an Equal Opportunity/Affirmative Action employer.
EEO Policy US | EEO Policy Mexico
This description does not attempt to define the job's essential functions as defined by applicable disabilities law.