Order Planner

The CSC ServiceWorks Story:

We’re the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals’ benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.

Overview:

Position Summary:

Primary responsibility for delivering consistent, predictable order management experience through order validation, prioritization, and processing enabling field operations execution. This role will collaborate and partner with other Supply Chain teams, field operations, and Sales teams to ensure order accuracy, timely processing, and continuous improvement.

Key Job Responsibilities:

• Validate work orders are submitted to ensure data completeness, accuracy, and appropriate priority across multiple business functions.

• Monitor, manage, and resolve work order exceptions across multiple business functions.

• Participate in continuous improvement efforts related to work order management.

• Other duties as assigned.

Install:

• Verify equipment model numbers are accurate. Secure approval to make applicable substitutions.

• Confirm Supply Chain inventory availability (initial inventory check).

• Verify accurate payment technology part numbers and quantities.

• Verify all installation items are on the order (fill hoses, elbows, etc.).

• Coordinate and align on install schedule with Branch Ops and Sales.

• Update planned install dates as necessary.

Technical Service:

• Monitor aged open work orders.

• Collaborate with appropriate cross functional teams to ensure work orders can be executed.

Collections:

• Check identified work order exceptions and resolve to ensure Route Operations can plan.

Benefits & Perks:

• Work Life Balance!
• 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance
• 401k with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
• Education Reimbursement Program
• Paid employee Referral program

What we’re looking for:

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.