Highline BDC/Internet Assistant

BDC/Internet Assistant – Highline Pre-Owned Car DealershipWeekend Availability Required | Customer-Focused | Tech-Savvy We’re looking for an energetic, tech-savvy individual to join our Business Development Center at a highline Pre-Owned car dealership. This role is all about supporting our Product Specialists by helping them follow up with customers, set and confirm appointments, and manage day-to-day lead activity. You’ll be responding to incoming texts, emails, and phone calls—so solid communication skills and a customer-first mindset are essential. You'll also be responsible for distributing incoming leads to the right team members, answering basic sales and inventory questions, and helping customers take the next step toward purchasing a vehicle. You’ll be working primarily on a computer, so strong digital skills are a must. Experience with CRMs is definitely a plus, but we’re happy to train the right person. We’re also looking for someone comfortable with social media—posting updates, answering messages, and helping drive engagement is part of the job. Previous customer service experience, whether over the phone or in person, will set you up for success. Most importantly, we need someone who can be available on weekends, when our inbound activity is at its highest. If you're organized, quick to learn, and enjoy helping customers, this could be a great fit. Are you looking for a challenging and rewarding opportunity? Certified Benz & Beemer ("CBB") is a family-owned luxury pre-owned dealership celebrating its 12th year as Arizona's premier luxury pre-owned automobile dealer. Certified Benz & Beemer offers a generous pay plan, flexible work schedule, beautiful state-of-the-art facility, and a professional, friendly, upbeat atmosphere that you won't find in a work environment elsewhere. CBB is proud to have received almost 12,000 reviews, of which over 99% are positive. That is why DealerRater.com has named CBB the No.1 Independent Dealer in Arizona year after year for superior customer satisfaction. CBB was honored to be named the No. 1 Independent Dealer for the entire USA in 2013! What We Offer * Health & Dental Insurance Benefits * Paid Vacation * Family-owned dealership of 12 years * 401k * Bonuses * Opportunity for Career Growth and progression Responsibilities * Follows up with sales appointments * Monitor incoming leads and assign them to the Product Specialist. * Follow up with leads that are not ready to make an appointment or no-shows * Participate in team & process development sessions – keeping positive relationships with sales teams, and dealership management * Utilize CRM tracking system daily Qualifications * At least one previous role based on strong customer service experience * Team player attitude * Prompt and courteous * Enthusiastic personality * Must have strong computer skills * Willing to submit to a pre-employment background check & drug screen