Admissions and Outreach Representative

Job Description

Job Description

Primary Position Objective

The Student Recruitment & Community Outreach Specialist is responsible for identifying, engaging, and enrolling prospective participants into WTA's workforce training programs while building and maintaining strong relationships across the Tucson community. This role conducts both student recruitment and outreach to community partners, with a focus on underserved populations. The position requires high energy, strong interpersonal skills, and the drive to connect people with training opportunities that lead to long-term employment.

Key Responsibilities

• Serve as a primary point of contact for prospective students through phone, email, in-person meetings, and community outreach.
• Provide clear information on WTA training programs, admissions requirements, and onboarding procedures.
• Build relationships with prospective students and community members to encourage engagement and enrollment.
• Conduct proactive recruitment at job fairs, shelters, veteran service organizations, workforce events, and community locations.
• Deliver presentations about WTA programs at partner agencies, schools, community meetings, and outreach events.
• Screen potential participants for eligibility for grant-funded programs such as HVRP and CDBG-supported training.
• Maintain accurate records of all recruitment activities, interactions, and student progress within approved data systems or CRMs.
• Collaborate closely with staff to ensure a smooth transition from recruitment to enrollment and training.
• Assist with the development of outreach materials including flyers, program information sheets, and digital content.
• Maintain ongoing communication with partners to strengthen collaboration and referral pipelines.
• Monitor participant progress as needed for grant reporting and follow-up requirements.
• Provide exceptional customer service, ensuring all prospective students and partners have a positive, informative experience.
• Continually assess recruitment and outreach processes and recommend improvements.
• Other duties as assigned.

Key Competencies

Effective Communication

• Clearly and concisely presents information in verbal and written form.
• Confirms understanding and follows up as necessary.
• Demonstrates strong presentation and public speaking skills.
• Communicates professionally with diverse audiences.

Organization of Work

• Manages multiple tasks, locations, and schedules simultaneously.
• Applies time management and prioritization effectively.
• Seeks opportunities to improve processes, services, and outreach effectiveness.
• Maintains a positive, professional demeanor aligned with WTA's mission.
• Works independently in community-based settings while collaborating as part of a team.
• Demonstrates strong attention to detail and problem‑solving skills.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made for individuals with disabilities.

• High energy, strong drive, and enthusiasm for community-focused work.
• Experience in recruitment, outreach, social services, workforce development, veterans' services, community organizing, or similar roles.
• Strong communication and relationship‑building skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Ability to maintain accurate records and use CRM or data‑tracking systems.
• Comfortable working independently in the community.
• Valid driver's license and reliable transportation.
• Demonstrated experience with grant-funded workforce or social service programs and adherence to program guidelines.
• Understanding basic marketing and outreach principles, including audience targeting, messaging, and promotion strategies.

Experience

• Minimum of 2 years of experience in outreach, recruitment, community engagement, social services, or related fields.
  Required experience working with grant-funded programs, including familiarity with eligibility requirements, documentation, compliance, and reporting processes.
• Demonstrated experience working with underserved populations.
• Demonstrated understanding of the grant lifecycle, including participant screening, data collection, and outcome tracking for federally or state-funded programs.
• Proven track record of meeting recruitment or engagement targets.

Education

Associate's degree required in communications, marketing, business, social services, education, or a related field. Additional education or certifications in related fields (e.g., higher education, business, or communications) is a plus.
Bachelor's degree in a related field preferred.

Certificates, Licenses, Registrations

Valid State Driver's License

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand and walk; to reach with hands and arms and talk and listen. The employee is occasionally required to sit; to use hands to finger, handle, or feel; to taste and to smell. The employee must be able to occasionally lift and/or move up to 50 pounds. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.

Work Environment

Work is performed in a combination of office, partner-site, and community settings. Noise levels vary from moderate to loud depending on event locations. Occasional evening or weekend events may be required. Reasonable accommodations may be made.