Cage Manager

INDIAN PREFERENCE POLICY: Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (Title 25, USC. Section 472)

POSITION: CAGE MANAGER
DEPARTMENT: CAGE
REPORTS TO: CASINO GENERAL MANAGER
FLSA: EXEMPT

SYNOPSIS OF DUTIES:
To maintain a quality cashiering service by supervising and organizing the department and staff to the highest standards of efficiency, accuracy, customer service, and security in accordance with the philosophy, policies, and procedures of Havasu Landing Casino. To develop and oversee the budget and total operation of the cage department. To develop and implement practices, processes, and policies that ensure the highest level of customer service is always provided to all guests, internal customers and other outside parties while protecting the company’s assets and complying with all Federal, State, and Tribal laws, rules, and regulations.

QUALIFICATIONS:

• Must be age 21 or older
• Must pass a pre-employment drug test
• Must qualify for a gaming license
• Cannot be convicted of a felony
• Knowledge of Casino operations
• Knowledgeable in BSA/,Title 31, SAR, Internal Control requirements, and CTRC compliance policies
• High school graduate or GED, bachelor’s degree preferred
• Must have at least four (4) years of experience managing casino cage operations and experience with computer systems
• Management experience to include personnel practices, employment laws, budgeting, and fiscal management
• Ability to work with large sums of currency in an accurate and secure manner
• Ability to design, implement, monitor, and audit documentation of all Cage transactions and changes to Cage accountability
• Understanding of fraud prevention and credit scams
• Knowledge of paperwork flows regarding credits and debits
• Excellent communication skills and customer service skills
• Attention to detail and ability to work in a timely, accurate, and organized manner
• Ability to lead and mentor a team
• Must not be color blind
• Must have interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Work varied shifts including nights, weekends, and holidays

DUTIES AND RESPONSIBILITIES:

• Responsible for overseeing and guiding the Cage Team in the direction, coordination, and evaluation of all Cage functions
• Responsible for ensuring adherence to procedures and internal controls
• Accountable for controlling the cash assets
• Ensures the accurate count and protection of the assets (cash and cash equivalents)
• Must control the shortage and overage file
• Oversee control of the supply of currency on hand; ensure that currency and coin levels are sufficient to always meet the Casino’s daily needs and legal requirements
• Responsible for all Title 31 documentation by the Cage
• Adhere strictly to all Gaming Regulations
• Ensure Cage operations follow all Federal, State, and Tribal regulatory requirements
• Manage and monitor department expenses resulting from daily operations
• Formulate and implement the Cage’s departmental standard operating procedures
• Develop long-range goals and objectives for the Cage Department
• Work with Compliance to discuss the property’s risks and needs
• Ensure the delivery and measurement of guest service practices are consistent with the Casino’s core service standards and brand attributes
• Adhere to the casino’s philosophy and ensure that the Cage follows company policies and procedures
• Maintain stock levels and control usage of stationery and supplies
• Ensure correct and accurate administration of the cashiering section
• Make recommendations as necessary for improvements to any facet of the cashiering functions
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and team member satisfaction
• Responsible for hiring, training, scheduling, supervising, and disciplining all cashiering staff
• Conduct regular performance appraisals on cashiering staff
• Must be willing to work nights, weekends, and holidays
• All other duties as assigned

PHYSICAL DEMANDS/WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing duties of this position, employees are required to have good finger dexterity, stand and sit for extended periods of time. This position requires reaching, stooping, bending, and keyboard operations. Some lifting and carrying is required, lifting 20 pounds with occasional lifting up to 40 pounds with assistance also required. This position requires intense and exacting mental and visual attention, ability to manage stress appropriately, make decisions under pressure, and manage anger, fear, hostility, and violence of others appropriately. This job is typically performed under very comfortable working conditions; disagreeable elements are generally absent during normal job performance. However, at times, it requires working in areas where the noise level is high, and complex and very

involved tasks with major financial responsibility. Must observe and comply with all safety regulations and procedures, including the use of all safety equipment provided.
PUBLIC RELATIONS:
Important attributes of any employee of the Havasu Landing Casino, along with the official performance of duties, are personal appearance and public relations. Each employee is expected to make every effort to be well-informed about the casino, pleasant, courteous, and cooperative, and to act in a manner to command the respect of co-workers and all other personnel. An optimistic attitude, patience and tolerance will help each employee in nearly all situations at the casino.

DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.