CALL CENTER OPS MANAGER

Job Description

Job Description

Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices® wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.

Job Summary

As an Operations Manager Call Center (At Mayo Clinic), you will assist in the successful operation of Food & Nutrition Services. You will be responsible for the call center relative to patient food services related activities.

The Operations Manager position reports to the Lead Call Center Manager
This position will have direct reports (supervisors and call center agents)
Previous call center management experience not required

Key Responsibilities/The Operations Manager will:

• Supervise the patient food services call center, while maintaining excellent relationships with patients and the client, as well as other departments within the hospital
• Evaluate agent performance with key metrics
• Hire, coach and provide training to personnel to maintain high customer service standards and complete annual competencies for staff
• Promote the professional growth and development of their team
• Regulate staffing in accordance with fluctuating workload
• Identify operational deficiencies and implement plans for improvement
• Support continuous improvement to achieve client and employee satisfaction; identify and recommend improvements in processes and procedures
• Other job duties as assigned

Job Related Knowledge, Skills and Abilities:

An excellent Operations Manager must be an organized, reliable, and a results-driven professional. Must be skilled in time management, decision making, problem solving, team building, people management, delegation, organizing workload and workflow of staff.


Minimum Qualifications:

Strong leadership, management, customer service, team building and coaching skills
Ability to motivate and influence people
Excellent communication (written and verbal), strong interpersonal skills
Proficient in MS Office
Positive and patient

Apply to Morrison Healthcare today!

Morrison Healthcare is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Morrison Healthcare are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.

Req ID: 1478776

Morrison Healthcare

CHARRISSE FULLER

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