Practice Manager (Multi-Site)

Job Description

Job Description

Description:

JOB TITLE: Practice Manager GENERAL SUMMARY OF DUTIES: The Practice Manager manages and coordinates administrative and clinical services for a physician’s office. REPORTS TO: Clinical Director and/or COO and/or Physician Board of Directors SUPERVISES: Care Coordinator and Lead Care Coordinator staff FLSA STATUS: Exempt ESSENTIAL FUNCTIONS: 1. Is responsible for the recruitment, hiring, training, development, corrective action, and performance of the physician office staff. 2. Fosters a culture of selflessness, exemplary patient care, kindness, humility, and teamwork. 3. Supervises the office process for patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting. 4. Provides administrative and clinical support to the physicians and clinical staff team. Follows all standard operating procedures and complies with all BBS/hospital policies. 5. Resolves all patient issues in a timely, positive manner. Escalates issues and concerns to senior management as necessary to rectify problems and continually improve patient experience. 6. Ensures the physician’s office is operating efficiently. This includes demonstrating fiscal responsibility with ordering/inventory, staffing appropriately, collecting payments and deposits in a timely manner, monitoring and using equipment properly. 7. Develops and maintains an effective marketing program that encompasses physicians, patients, medical groups, and third-party payers focused on case volume growth. 8. Safeguards the facility’s assets and ensures that facility’s building and/or tenant improvements and equipment are maintained in good working order and in compliance with local, state, and federal regulations. 9. Works in collaboration with hospital system(s) as required. Complies with all hospital policies and procedures. Maintains a positive working relationship with hospital administration and staff. 10. Acts as a liaison between the Physician Practice and Administration to communicate, coordinate, and resolve operational challenges and improve the quality of patient care. 11. Works in collaboration with People Services, IT, Finance, and Business Office to continually improve BBS processes and policy, increase efficiency, standardize and scale operational processes, improve patient satisfaction, and enhance BBS culture. 12. Acts as an ambassador for BBS compliance program and efforts. Collaborates with Compliance team to develop, implement, and administer a best-in-class compliance program. Serves as an extension of the compliance team by attending all required meetings and completing required training and education on time, as well as ensuring staff complete required training and education on time. 13. Participates in continuing education opportunities. 14. Provides coverage to other positions as needed. 15. Acts as an ambassador of the BBS practice and their respective physician. Provides exemplary customer-service to patients, families, teammates, vendors and all other BBS visitors. 16. Performs other duties as assigned. Job holder must demonstrate current competencies applicable to the job position. Every employee is required to remain updated on company policies and affairs through appropriate sources, such as the internal employee website. EDUCATION: High School Diploma or GED required. Bachelor’s degree a plus. EXPERIENCE: 5-7 years of experience in a supervisory role in a medical setting required. REQUIREMENTS: • Excellent verbal and written communication skills. • Strong organizational skills and ability to prioritize. • Passionate about creating a superior patient experience and fostering a culture of excellenceRequirements: