Poker Floor Supervisor
- Observes games in progress for possible irregularities in player/dealer conduct.
- Follows policies and procedures when opening or closing games.
- Follows all casino and poker policies and procedures.
- Ensures Poker Dealer procedures are being adhered to.
- Ensures the integrity of all games.
- Ensures dealer quality and efficiency to increase cost effectiveness.
- Ensures safeguarding of all Tohono O’odham Gaming Enterprise (TOGE) assets.
- Ensures team member awareness of internal controls.
- Ensures casino/departmental policies and procedures are followed.
- Ensures guests are having a positive gaming experience and that their needs are being met.
- Responsible for starting games, tracking team member hours and rotations, making table decisions and running promotions.
- Reviews all Dealers to increase skill level.
- Informs Table Games Pit Manager of any deviation from standard dealing procedures.
- Renders impartial decisions using all available means, i.e. Dealer/player, information and surveillance.
- Notifies the Table Games Pit Manager immediately when a guest is dissatisfied with a decision.
- Relays pertinent information regarding daily business to incoming Poker Floor Supervisor and Table Games Pit Manager at shift change.
- Completes required administrative paperwork.
- Demonstrates good team member and guest relations.
- Observes all live games continually.
- Responds to guest’s requests and needs.
- Greets guests and maintains a friendly and inviting atmosphere.
- Maintains player tracking log and comp log.
- Assists in cleaning and maintenance of poker area.
- Contributes to a team effort and accomplishes related results as required.
- Performs other duties as required.
- Knowledge of principles and practices of public relations and guest service.
- Knowledge of Internal Controls and NIGC minimum requirements.
- Knowledge of procedures and casino floor operations.
- Knowledge of card games dealing.
- Knowledge of poker games.
- Skill in guest service, human relations and supervision of assigned staff.
- Skill in dealing Poker.
- Ability to communicate, read, and write clearly in basic English.
- Ability to demonstrate outstanding guest service at all times.
- Ability to apply basic mathematical skills.
- Ability to respond to visual and auditory cues.
- Ability to interpret a variety of instructions furnished in written and oral form.
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