Director of Account Management
- Lead and mentor a team of Account Managers, fostering a high-performance culture.
- Own strategic account planning and execution across identified STR portfolios.
- Drive client retention and expansion through proactive engagement and solution alignment.
- Facilitate and lead QBRs and EBRs with top-tier clients.
- Collaborate cross-functional relationships with Product, Marketing, Sales, and Implementation teams to deliver client value.
- Develop and execute retention and expansion growth strategies for Streamline PMS and add-on products in defined customer segments.
- Develop and monitor client health metrics and intervene proactively to mitigate customer attrition.
- Represent client voice in internal roadmap discussions and feedback loops.
- Lead Renewal Rate
- Lead Net Revenue Retention (NRR)
- Lead Client Satisfaction (CSAT)
- Lead Team Performance
- Lead Product Expansion
- Lead QBR/EBR Coverage
- 7+ years in account management, client success, or strategic partnerships in SaaS or B2B environments.
- 3+ years in leadership roles managing teams.
- Experience in property management software or short-term rental technology preferred.
- Strong understanding of SaaS metrics, client lifecycle, and cross-sell strategies.
- Excellent communication, presentation, and relationship-building skills.
- Proven ability to lead through influence and drive cross-functional alignment.
- BA/BS in Management, Communication, or other business-related field required.
- Full Time, Salaried, Exempt
- (Hybrid) within proximity to a local office- 4 days in office 1 day work from home
- We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday
- Competitive Pay
- Health Insurance: Medical, Dental, Vision and Prescription Plans
- Health Savings Accounts
- Flexible Spending Account
- Dependent Flexible Spending Account
- Critical Illness
- Accident
- Retirement Savings Plan (401K) with discretionary company match
- Short and Long Term Disability
- Company Paid $25,000.00 life insurance
- Supplemental Life and AD&D Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Vacation
- Paid Volunteer Time
- Inhabit Employee Discount Programs
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