Club Services Associate
- Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back.
- Executing all Club Services such as Re-gripping, Re-shafting, Loft & Lie measurements / adjustments, etc.
- Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
- Assist in keeping Front-End and Services merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
- Ensure all Club Services and Front-End areas, equipment, and supplies are always maintained and operational.
- Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
- Maintaining the Club Services Desk and surrounding area in a clean, professional presentation at all times.
- Provide exceptional Customer service by communicating repair options, costs, and timelines clearly to Customers.
- Assess and diagnose issues with golf clubs, including shafts, grips, and heads to determine necessary repairs.
- Document repair orders, track work progress, and maintain accurate records of services performed for Customer reference through the Golf & Tennis Services App.
- Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
- Be a champion of the products and services offerings, inform, educate, and promote offerings to Customers.
- Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers. Qualifications and Skills Required:
- Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.
- Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.
- Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives.
- Education: High School Diploma or equivalent.
- Experience: 2+ years in retail materials handling, club repair or similar experience preferred.
- Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
- Schedule : Must be able to maintain flexible availability, including nights, weekends, and holidays.
- Business Acumen : Ability to quickly learn business acumen with appropriate training.
- Accountability : Candidates should demonstrate strong self-accountability and a proactive drive for results.
We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination. An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.
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