Branch Manager

Location: Phoenix, AZ, United States
Job ID: 85236

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Branch Manager

Your main responsibilities

The Branch Manager will provide management of company’s activities and functions relating to the ongoing service, repair, maintenance and retention of all Schindler and other products existing within our portfolio as well as driving all recovery efforts for units outside our portfolio in an assigned geographic span. The Branch Manager may also oversee the Modernization activities (sales and operations) in the same assigned geography, may serve as the local connection point (resources, support and P &L) for the related New Installations activities) as needed. In some geographies, the Branch Manager may also assume some sale or superintendent responsibilities. All this work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.

• Develop and execute annual office business operations plans and budgets for service, repair (and modernization in some cases) in support of the territory’s financial and non-financial objectives and support the implementation of territory quality and operations initiatives.
• Develop and execute a strategic, sustainable plan to deliver high quality service and grow loyalty with customers across all relevant product lines.
• Ensure coordination and execution on all product safety responsibilities/initiatives in partnership with Field Quality Excellence organization including execution of proper testing and technical training.
• Develop and maintain strong relationships with key customers and influential industry consultants through personal contact and staff assignments.
• As required, perform duties as a sales representative or a superintendent, depending on the structure of the local office.
• Grow portfolio unit count and value above market standards, with fixed price repairs driving the immediate business.
• Develop and execute market plan to direct the sale of company products and services for orders entered objective relating to price, volume, mix and market share across the various district load centers.
• Manage, mentor and lead a team to deliver and drive their KPI’s using appropriate performance management methods. Initiate procedures and leadership practices to create a business environment for participative management, including pro-active labor relations with local business agents.
• Plan, schedule and assign workload requirements interfacing skill levels of field and administrative personnel to the needs of the operation through PMS job elements, activities and performance reviews.
• Set expectations for Field Technician engagement by ensuring the completion of on-time installations, maintenance quality walks, route reviews, performance reviews and ride-alongs.
• Manage field service activities for parts inventory, company tools, vehicles and other fixed assets for most cost-effective results. Responsible for managing net working capital and overseeing appropriate asset management measures and billing procedures. Responsible for legal interface of procedures like collection efforts and contractual disputes.

What you bring

Education:

• MBA or MA in related field, preferred
• BA/BS strongly preferred in Business / Management / Engineering, or related discipline. Equivalent combination of education and relevant work experience may be considered.

OTHER SPECIAL REQUIREMENTS:
Possess overall knowledge of product and product application; installation and service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.
Five to ten years in various assignments within the Company, in the Elevator industry, or in another service oriented business. Experience managing a full P&L for an industrial company.

FUNCTIONAL/TECHNICAL EXPERTISE
Working knowledge of Microsoft Word, PowerPoint and Excel. SAP experience is preferred.
• Administer field resources to satisfy customer requirements for installation and service of products to Division objectives for quality, reliability and profitability.
• Allocation of human and financial resources for cost effectiveness and customer satisfaction.
• Recognizing internal and external changes occurring in business environment and adjusting the resource focus to capitalize on those changes.
• Persuasion is required both internally and externally.
• Must have the knowledge, technical and management skills, credibility, and negotiating and communication skills.
• Must possess self-confidence to meet the challenges.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

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At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.