Pickleball Experience Manager (PEM)

Job Description

Job Description

Description: CENTER COURT PICKLEBALL SHEA Pickleball Experience Manager

Center Court Pickleball is the fastest-growing pickleball club brand in the country — and we’re looking for someone who lives and breathes the game. As our Pickleball Experience Manager, you won’t be behind a desk. You’ll be on the courts, on the floor, and in the middle of the action — getting to know every member by name, rallying new faces through the door, and turning first-time visitors into lifelong regulars. You’ll produce events and tournaments that the community talks about, organize fundraisers that give back and build goodwill, and create a club culture so electric that members can’t wait to bring their friends. If you’re energized by people, passionate about pickleball, and hungry to grow something special — this is your role.

1. PURPOSE

• Drive ancillary revenue through pickleball programming and experience.

• Act as an ambassador for the club, fostering relationships with all members.

• Ensure alignment with company culture and values while upholding the integrity of the pickleball experience.

• Oversee the organization and execution of internal and external events, tournaments, and social offerings.

2. PRODUCT

• Deliver industry-leading pickleball programs, leagues, clinics, and events tailored to all skill levels.

• Ensure facilities, equipment, and resources meet the highest standards for functionality and presentation.

• Utilize customer feedback to refine programs and improve satisfaction scores.

• Promote active participation and engagement through strategic marketing and communications.

3. PROCESS

• Coordinate the onboarding process for all new members, ensuring they are placed in the right programs and set on a path for success and engagement.

• Promote and sell programming to members through targeted marketing efforts, direct interactions, and active participation in club activities.

• Coordinate program schedules, ensuring alignment with member needs and facility capacity; conduct regular evaluations of programming to ensure alignment with community trends and interests.

• Actively connect with members before, during, and after events to gain valuable insights, foster relationships, and stay attuned to member needs and experiences.

4. PERFORMANCE

• Deliver a pickleball experience that exceeds customer expectations and drives loyalty.

• Drive membership growth and retention through innovative programming and exceptional customer service.

• Set and achieve measurable KPIs, including program participation rates, member retention, and revenue growth.

• Continuously assess and optimize the impact of programming on club success.

5. PEOPLE

• Work directly with a team of pickleball professionals and support staff.

• Foster a culture of respect, empowerment, and accountability among team members.

• Build and sustain positive relationships with members, coaches, and key partners.

• Mentor coaches and staff to deliver exceptional customer experiences and drive program success.

QUALIFICATIONS

Ideal Attributes

• Bachelor’s degree in business administration, Marketing, Sports Management, or a related field.

• 2–4 years of experience in sales or membership management, preferably within the pickleball, fitness, or hospitality industry.

• Proven track record of meeting or exceeding sales targets and driving revenue growth.

• Excellent communication and interpersonal skills, with the ability to engage and motivate potential members.

• Strong organizational skills with the ability to manage multiple projects simultaneously.

• Passion for pickleball and a commitment to promoting its growth and development.

• Proficiency in CRM software and other sales tools.

If you are passionate about pickleball and thrive on building community through exceptional programming, we encourage you to apply.

Physical Requirements

• Ability to stand for extended periods and lift up to 50 pounds.

• Must be able to move quickly around the facility to assist members and guests.