Customer Service Associate

About Bad Dragon

Bad Dragon is a modern production, design, and fulfillment company headquartered in Phoenix, Arizona, specializing in the manufacturing and retail of adult products. The company is committed to maintaining a professional, efficient, and collaborative work environment that encourages innovation and continuous improvement.

Job Brief

Bad Dragon is seeking an experienced Customer Service Representative to provide exceptional service and online support to its customers. The successful candidate will demonstrate strong communication skills, professionalism, and the ability to build and maintain positive customer relationships.

This is a full-time, on-site position based in Phoenix, Arizona. The standard work schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. Work hours may be adjusted based on operational requirements.

Job Duties

• Prepare for customer inquiries by becoming familiar with our products, services, and internal support policies.
• Resolve product and service issues by clarifying the customer's concerns, identifying root causes, proposing and executing effective solutions, and following up to ensure satisfaction.
• Respond to customer emails and live chats (and phone calls in the future) promptly and professionally.
• Deliver clear, friendly, and thorough responses with a focus on accuracy and empathy.
• Assist with warranty and damage claims, returned or abandoned packages, and replacement orders.
• Process order changes, refunds, and additional payments.
• Maintain accurate records of all customer interactions and resolutions.
• Provide basic technical support for website navigation, account access, and troubleshooting.
• Collaborate with other departments to discuss customer and company news and feedback.

Requirements

• High school diploma or equivalent required.
• Demonstrated proficiency in Microsoft Office and Google Workspace applications.
• Experience with CRM or help-desk tools (e.g., Zendesk) is a plus.
• Exceptional verbal and written communication skills.
• Proven ability to type accurately at a minimum speed of 40 words per minute.
• Strong organizational and time management capabilities with attention to detail.
• Prior experience in sales, retail, call center operations, or public service is preferred.

Benefits

We offer competitive compensation and a comprehensive benefits package for qualified candidates.

Our benefits include:

• Company-provided health, vision, and dental insurance for employees and their eligible dependents.
• 401(k) retirement plan.
• Generous company holidays.
• Exclusive access to on-site gym.
• Employee discount of 30% off retail prices and quarterly store credit.
• Access to a fully stocked break room pantry with complimentary drinks and snacks.
• Relocation assistance available for out-of-state candidates (position based in Phoenix, AZ).
• Performance-based bonus opportunities.

Compensation

The starting pay for this position is $18 per hour, negotiable based on experience and education, and competitive within the greater Phoenix area.

Equal Opportunity

We are proud to be an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. Diversity and inclusivity are integral to who we are and how we do business.