Water Systems Residential/Commercial Service Tech

Water Tec an A.O. Smith Company

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Water Tec, located in Tucson, AZ offer a wide array of services, including repairs on all makes and models, preventative maintenance programs, convenient salt or potassium delivery, and equipment installation by our own installers.

Primary Function

The Residential/Commercial Service Technician II responsibilities include but not limited to; customer site visits, servicing and/or installing equipment, repairing equipment, delivering salt and maintaining customer relationships.

The Residential/Commercial Service Technician II must have the ability to work on their own with little direct supervision, have great organizational skills, and be mechanically minded.

Responsibilities

Complete Maintenance and repairs on residential water treatment equipment

Deliver salt to both residential and commercial customers

Record appointment data for every service call

Utilize interpersonal skills to communicate professionally with customers

Communicate with management, sales and customer service to resolve customer complaints

Maintain service vehicle inventory

Adhere to company safety and vehicle practices

Take in salt deliveries and unload into the warehouse

Basic shop duties such as cleaning and building maintenance

Perform any other activities as needed or as directed

Qualifications

High School Degree required. Associate’s degree in a technical related field preferred

Minimum of 1-2 years related work experience

Insurable driving record

Ability to lift 50lbs consistently

Successful completion of pre-employment screenings, including DOT requirements

Work in a variety of environments (crawl spaces, attics, etc.)

Additional Qualifications:

HVAC/Plumbing/Mechanical related experience a plus

Proficiency with computers and programs, specifically Microsoft Office software

Proficient customer service experience

Willingness to learn local, state, and national codes/regulations

Ability to work independently and as a team to meet deadlines and goals

Education

High School Diploma or GED in Related Field

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

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ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.