SRE + Automation

Job Description:

Responsibilities:


This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so observing of course any legal obligations including any collective bargaining obligations.
Ensure key stakeholders product owners and platform owners are informed of reliability concerns and their potential impact on the customers experience.
Design code test and deliver solutions to automate manual operation (i.e. TOIL).
Participate in operations support and on-call rotation shifts (could include weekends and holidays) for SRE supported systems and products with a focus on implementing long-term solutions for any problems identified.;
Collaborate with stakeholders such as product and platform owners to define service level objectives (SLOs) and service-level indicators (SLIs) for system operations focused on the critical features of the customers journey and experience.
Track and manage reliability performance against agreed SLOs in partnership with IT monitoring teams or other stakeholders and ensure systems continue to meet SLOs over time.
Provide expert knowledge on reliability approaches to ensure our organization achieves its goals and roadmap for reliability.
Champion reliability being treated as a feature in products and platforms and promote the concept across all phases of the software development life cycle.
Create dashboards and reports to communicate key metrics to product owners and key stakeholders.
Contribute to documentation and runbooks for owned applications based on operational experience user feedback and application changes



Qualifications:



Minimum Qualifications Education & Prior Job Experience
Bachelors degree in Computer Science Computer Engineering Technology Information Systems (CIS/MIS) Engineering or related technical discipline or equivalent experience/training
5 years of experience designing developing and implementing large-scale solutions in production environments



Preferred Qualifications Education & Prior Job Experience
Masters degree in Computer Science Computer Engineering Technology Information Systems (CIS/MIS) Engineering or related technical discipline or equivalent experience/training
Airline Industry experience



Top 3 required skills:
1. Able to Design develop and maintain automated test frameworks using Cypress/Playwright for web and API testing.
2. With Experience in testing applications built with JavaScript TypeScript and GraphQL.
3. Able to Build and maintain integration with CI/CD pipelines to ensure reliable automated testing using Azure Dev Ops and GitHub actions.


We will consider junior developers who can demonstrate passion for development and processes.


Nice to Have Skills and Experience:
Dynatrace (APM/monitoring)
Mezmo (LogDNA) (log aggregation)
BigPanda (incident intelligence)
Nucleus (security & vulnerability management)
Understanding of production observability and incident management concepts.
Excited to learn grow their SRE skills and take ownership across both testing and reliability domains.
A passion for improving processes and building reliable systems.
Proven ability to work independently and take initiative with minimal guidance.
Strong background in quality engineering with a solid understanding of automation best practices.
Familiarity with SRE concepts such as monitoring alerting incident response.
Design develop and maintain automated test frameworks using Cypress/Playwright for web and API testing.
Experience testing applications built with JavaScript TypeScript and GraphQL.
Familiarity with navigating and managing resources in Azure cloud and Kubernetes environments.
Define and execute comprehensive test strategies for new features and services.
Implement and manage CI/CD workflows using GitHub Actions or other GitHub-integrated tools.
Build and maintain integration with CI/CD pipelines to ensure reliable automated testing using Azure Dev Ops and GitHub actions.
Conduct regression performance and security testing.
Collaborate with developers and product managers to ensure high-quality releases.
Participate in the SRE teams daily operations including system monitoring alerting and incident response.
Implement post-deployment validation health checks and release safety mechanisms.
Help define and monitor SLAs SLOs and error budgets.
Contribute to reliability tooling observability improvements and performance diagnostics.
Participate in blameless postmortems and propose solutions to improve system stability.