Member Services Coordinator

Job Description

Job Description

Make a difference with us! At Alliance Defending Freedom, we believe God has brought you here for His purpose—to stand for truth and defend the God-given right to live and speak it. Together, we protect religious freedom, free speech, the sanctity of life, marriage and family, and parental rights. Review our Statement of Faith to ensure we're a fit for you.

Locations: Scottsdale, AZ / Lansdowne, VA

Team Overview

The Member Services Administrative Coordinator is a customer service-driven role responsible for providing administrative support and proactive outreach regarding membership renewals and account updates. This position plays a key role in ensuring positive member experience by providing timely follow-up, maintaining organized recordkeeping, and responding promptly.

Key Responsibilities

• Serve as a backup point of contact for member inquiries, providing clear and accurate information regarding membership benefits, status, and processes.
• Conduct outbound calls to members regarding renewals, account updates, and follow-ups to support retention and engagement.
• Track upcoming membership renewals and assist with renewal and payment processing when applicable.
• Maintain accurate member records through high-volume data entry, auditing records for completeness, and updating information in CRM or membership databases.
• Document member communications and conduct research to verify and update member information.
• Generate renewal and activity reports, provide administrative support to the CMA department, and escalate complex issues to appropriate team members.

Minimum Qualifications

• 2+ years of administrative, customer service, or office experience.
• Strong verbal and written communication skills.

Preferred Qualifications

• Associate's or Bachelor's degree.
• Experience working with CRM or membership databases.
• Experience in a non-profit, association, or member-based organization.

Pay & Benefits

At Alliance Defending Freedom, we offer a competitive compensation and benefits package to support your well-being and growth. While we do not disclose specific salary ranges, our compensation is competitive with top non-profit law firms. Our benefits include 100% covered medical and dental insurance, medical and dependent care reimbursement, paid disability, long-term care, life insurance, and a 401(k) plan with a 4% company match. We prioritize work-life balance with paid time off and 12 paid holidays each year.

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