Front Office - Medical

Job Description

Job Description

Mission Statement : To serve the community by providing quality, comprehensive cancer care which respects the values and needs of each individual.

Overview: We are looking for a qualified and experienced individual to deliver compassionate care to our Oncology patients. This position is responsible for the overall flow and efficiency of the front office check-in procedures. Greets each patient and portrays a positive attitude daily. Maintains up-to-date patient information and collects applicable payments. Assists each patient with appointment scheduling and portrays a positive attitude daily. Also coordinates and organizes paperwork, records requests and new appointments for new patients in the Women’s Center. This is a full-time, day-shift position working a Monday - Friday schedule in our Phoenix office.

Essential Duties and Responsibilities include:

• Greets patients as they enter in a friendly and courteous manner.
• Collects payments and posts payments as requested by the Benefits Counselor and walk-in payments.
• Answers telephones and directs calls.
• Supports front office check-out procedures.
• Sends out testing procedures to outside facilities.
• Makes daily reminder calls and documents as verification.
• Monitors the fax server. Encounters paperwork into EMR system.
• Registers new patients; obtains all relevant demographic and insurance information.
• Requests and follows up on medical record requests prior to new appointment.
• Mails or emails new patient paperwork in a timely manner.
• Coordinates pre-appointment prep work for all new appointments.

Knowledge and Skills:

• Must be willing to travel between East Valley office locations with reliable transportation.
• Knowledge of insurance company’s procedures and policies.
• Knowledge of HIPAA rules & regulations preferred.
• Knowledge of governmental, legal and regulatory provisions related to collection activities.
• Proficiency in Microsoft Office, Word, Excel and Internet.
• Ability to use computer and office equipment.
• Excellent customer service skills.
• Excellent verbal and writing communication skills.

Education and Experience:

• 1-2 years’ medical experience required.
• Surgical and/or Medical Oncology experience strongly preferred.

We offer a competitive salary and a comprehensive benefit package including health/dental/vision and life insurance, 401K, and a caring work environment. We are an E.O.E.

Visit our website at "Outsmarting Cancer One Patient at a Time"