IT Help Desk Technician
- Provide day-to-day technical support to employees
- Resolve common hardware, software, and user access issues
- Support a Windows and Microsoft 365 environment
- Perform basic software license and access assignments following established standards
- Support physical workstation and desk setups
- Follow documented IT procedures and security policies
- Provide first-line technical support to end users
- Troubleshoot issues related to:
- Windows 10/11
- Outlook, Teams, and OneDrive
- Email, calendar, and login issues
- Password resets and multi-factor authentication
- Trouble shoot and work with vendors to support construction specialized applications
- Set up and deploy Windows computers and mobile devices
- Configure and support physical workstation setups, including:
- Monitors
- Docking stations
- Keyboards, mice, and other peripherals
- Support printers, peripherals, and basic network connectivity
- Assist with user onboarding and offboarding tasks
- Perform basic user account, group, and privilege assignments as directed
- Assign and remove software licenses based on role and approval, including:
- Microsoft 365
- Adobe / Bluebeam
- HCSS
- PlanSwift
- Support file access, drive mappings, and OneDrive sync issues
- Assist users with SharePoint access
- Escalate licensing, access, or permission exceptions as required
- Track and update support requests in the ticketing system
- Follow company IT policies and security requirements
- One or more of the following:
- Hands-on experience in an IT support role ( 2-3 years minimum)
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft certifications)
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field
- Working knowledge of Windows 10/11
- Experience supporting Microsoft 365 applications
- Familiarity with software licensing and basic privilege assignment
- Ability to support physical workstation setups
- Strong customer service and communication skills
- Ability to follow documented procedures and escalation processes
- 3+ years of experience in an IT Help Desk or Desktop Support role
- Experience supporting users in a business or construction environment
- Familiarity with Microsoft Entra ID (Azure AD)
- Experience with endpoint management tools (e.g., Intune)
- Experience using an IT ticketing system
- Office and remote user support
- Physical setup or desk-side support required
- Standard business hours (as defined by the organization)
Recommended Jobs
Software engineer - customer services
Job Description The Program: Our future success depends on hiring world-class, early in career talent who are looking to power next-generation services and solutions. We are hiring bachelor's a…
Service Quality Specialist, GenAI Manual Evaluations
About The Role The GenAI Manual Evaluations team plays a critical part in continuing to expand and improve Uber’s use of AI and automated services in various aspects of our operations, such as cus…
Client Experience Coordinator (Long-Term Temporary Assignment) - Scottsdale 1
At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, cr…
Sprinkler Installer
Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people –…
Technologist
Are you an experienced Clinical Lab Professional? Are you looking to embark on a new challenge in your career, or start your career in Clinical Lab Science? If so, Labcorp wants to speak with you abo…
Oracle Cloud Security Engineer
Oracle Cloud Security Engineer Bright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate and optimize t…
Maintenance Tech
Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, g…
Shift Leader / Shift Supervisor
Birdcall is a rapidly growing, hip fast casual restaurant offering an all-natural, healthy dining experience with made to order food that our guests love. Community is truly the heart and soul of eve…
Underwriter Intermediate
The Opportunity Are you an analytical professional with a passion for risk management and a commitment to serving a mission-driven community? We are seeking a dedicated Intermediate Underwriter to joi…