Supervisor of Network Services

Job Description

Job Description

We are leading a confidential search for a Supervisor of Network Services for an IT Service Provider in the Phoenix Area. This will be a hands-on player/coach managing a team of 3.

Primary Responsibilities:

• Oversee the maintenance and support of internal network (offices, data centers, VPNs, inter-site connectivity).
• Supervise the access, performance, and integrations between various tools and platforms.
• Manage network vendor relationships, and coordinate with vendors for system upgrades, patches, and issue resolution.
• Participate in security audits and implement best practices to protect internal infrastructure.
• Lead and mentor the network services team, fostering a culture of collaboration, innovation, and continuous improvement.
• Develop and implement strategic plans for network products and services.
• Oversee infrastructure growth and scalability.
• Evaluate industry trends and advancements to ensure that network solutions and infrastructure remain cutting-edge and efficient.
• Oversee routing, switching, firewalls, and wireless for internal use and interfacing with client networks.
• Manage access, performance, and integrations between tools.
• Ensure all internal systems and networks are monitored for availability and performance.
• Create and maintain SOPs for network systems.
• Collaborate with Security and Infrastructure Teams to optimize networks for applications and systems.
• Manage a team of Network Administrator and Engineers to proactively monitor and respond to internal and client network issues and work network projects.
• Respond to network outages within established SLA's

Additional Responsibilities:

• Serve as a mentor for the Support Teams and Network Administrators
• Serve as a resource for both client and internal projects as needed
• Maintain internal firewall rules, access policies, and the segmentation between client and MSP infrastructure.
• Manage internal VPNs and secure remote access for employees.
• Maintain network management systems to monitor internal and Client infrastructure.
• Perform proactive maintenance, updates, and lifecycle management on core systems.
• Support internal teams (helpdesk, systems, NOC) by maintaining the tools and networks they rely on.
• Serve as an escalation point for internal and client-facing network related issues.
• Maintain detailed and up-to-date internal network diagrams and documentation.
• Manage the internal and client-facing IP space.
• Troubleshoot, resolve, and communicate network issues to clients, peers, and leadership teams

Requirements for the Role:

• Professional level IT Certifications, such as: CCNP, SNSP or equivalent.
• Deep knowledge of networking concepts (L2/L3, TCP/IP, DNS, DHCP, etc.)
• Hands-on experience with Cisco Platforms such as Catalyst, Nexus, Meraki, Umbrella, etc.
• Hands-on experience with Palo Alto firewalls
• Hands-on experience with SASE platforms such as HarmonySASE,
• Hands-on experience with NAC such as 802.1x, ACLs, RBAC, etc.
• Knowledge of automation platforms such as Rewst, Ansible and Postman
• Familiarity with Linux
• Knowledge of Windows Server administration
• Familiarity with network monitoring and management tools such as Logic Monitor or PRTG
• Diagnosis skills for complex technical issues.
• 3-5 years of experience managing and monitoring enterprise, data center and cloud networks
• 3-5 years of leading teams of Network Engineers and Administrators
• 3-5 years of MSP experience
• Experience with PSA tools such as Connectwise or AutoTask
• Interpersonal skills: such as telephony skills, communication skills, active listening and client-care.
• Ability to multi-task and adapt to changes quickly
• Ability to work independently and as part of a team
• Strong documentation and time-management skills
• Service awareness of all organization's key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast-moving environment.
• Ability to travel onsite domestically when needed
• Availability to work in-office 2-3 days a week