Sr. Manager, Industrial Engineering

The Supply Chain team focuses on keeping things moving across all aspects of our business. They make an impact by ensuring our products get from the vendors to the DCs to the stores in the most efficient and timely way. Their goal is to improve each step within the process, so we have the right product at the right place at the right time for our pet parents.

Collaborative & Flexible Work Environment: We believe in fostering growth, teamwork and creativity in a dynamic workplace. This role is based at PetSmart’s Phoenix Home Office, where associates currently enjoy the benefits of in-person collaboration while having the flexibility to work remotely one day per week (a “flex workday” with leader approval), and an expected four days in the office. At PetSmart, you’ll be part of an engaging and supportive environment designed to help you and our teams thrive.

Visa sponsorship is not available for this position. This position in onsite in our Phoenix Home Office.

We are seeking a strategic and results-driven Senior Manager of Industrial Engineering to lead our continuous improvement, labor management initiatives and operational optimization across the distribution network. This role is responsible for driving operational excellence, enhancing productivity, and reducing costs through engineered labor standards, process optimization, and cross-functional collaboration. The ideal candidate will lead a team of industrial engineers across multiple sites, champion best practices, and foster alignment across the network.

Key Responsibilities

Leadership & Team Development

• Recruit, develop, and lead a high-performing team of Industrial Engineers across multiple distribution centers.
• Set clear goals, provide coaching and feedback, and conduct performance evaluations to support career growth and team success.

Labor Management & Standards

• Lead the development, implementation, and governance of the company’s labor management (LM) program, ensuring consistency, accuracy, and alignment with operational goals.
• Utilize time studies, predetermined time standards (e.g., MOST, MTM,) and best-in-class methodologies to establish engineered labor standards that drive fair performance expectations and support workforce planning.
• Partner with Operations and HR to ensure labor standards align with business strategy, associate engagement, and performance expectations
• Ensure labor standards are validated and refined through detailed time and motion studies, process mapping, and task analysis based on operational realities and continuous improvement feedback.
• Lead LMS configuration, calibration, and optimization in collaboration with IT, systems, and vendor partners (e.g., Manhattan).
• Provide strategic guidance on LM system upgrades, feature utilization, and data governance to improve standard accuracy, user adoption, and performance tracking.
• Develop and maintain documentation, training materials, and change management plans to support consistent execution and understanding of labor standards across sites.

Operational Excellence

• Identify and implement process improvements that enhance productivity, service levels, and cost efficiency.
• Partner with operations, technology, and systems teams to drive innovation and continuous improvement initiatives.
• Support the development and refinement of distribution dashboard goals that track key performance indicators (KPIs), drive cost reduction, and optimize operational efficiency across the supply chain.
• Use data analytics to identify trends, benchmark performance, and inform strategic decisions that improve service and reduce waste.

Network Alignment & Best Practices

• Promote consistency in execution by guiding DC teams on process standardization and best practices.
• Collaborate with cross-functional stakeholders to align strategies and share insights across the network.
• Analyze network capacity across distribution centers, including throughput, storage capacity, dock utilization, and material flow to support strategic planning and operational scalability.
• Support network design initiatives by evaluating facility layouts, process flows, and automation opportunities to optimize performance and reduce bottlenecks.
• Partner with supply chain planning teams to assess long-term capacity needs and recommend infrastructure or process changes to meet future demand.

Qualifications

Education & Experience

• Bachelor’s degree in Industrial Engineering, Supply Chain, or related field required.
• Minimum of 7 years of experience in industrial engineering or supply chain operations within retail, manufacturing, or a similar environment.
• 2+ years of proven experience managing engineers and leading multi-site initiatives.

Technical Skills

• Proficiency in SQL and data analysis tools (e.g., Power BI, Tableau) for performance monitoring and decision support.
• Experience with Labor Management Systems (LMS) and Warehouse Management Systems (WMS), (e.g., Manhattan, RedPrairie) including configuration, reporting, and integration.
• Strong background in time studies, predetermined time standards (e.g., MOST, MTM), and development of engineered labor standards.
• Understanding of automation technologies (e.g., conveyor systems, robotics, goods-to-person solutions) and their impact on labor standards and throughput.
• Experience with simulation and modeling tools (e.g., AutoCAD, FlexSim, AnyLogic) for layout optimization and capacity planning.
• Knowledge of change management and training strategies to support adoption of new processes and systems.
• Ability to interpret and apply operational KPIs, labor metrics, and productivity data to drive continuous improvement.

Supervisory Scope

Directly manages a team of 4 or more Industrial Engineers across multiple locations.

Travel

Once a month or up to 50%

At PetSmart, we work hard to create a culture where and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #Life A tPetSmart here:
• Check out Associate stories and share in some celebrations at PetSmart:
• Explore PetSmart Benefits here:
• If you don't already live in the Phoenix area here's a guide to the area:

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.