Guest Services - Rock Springs RV Resort

Job Description

Job Description

Join a Legacy of Hospitality in the Heart of Arizona

Are you a dynamic person with a passion for guest experiences and operational excellence? We’re seeking an experienced Guest Services Agent to join our team located in historic Rock Springs, Arizona —a destination that has welcomed travelers since the 1800s. Once a vital stop on the Black Canyon Trail, Rock Springs is now known for its scenic beauty, famous pies, and enduring spirit of hospitality.

As a Guest Services Agent, you’ll play a key role in continuing this legacy—offering guests not just a place to park, but a place to pause, connect, and experience the charm and comfort that have made Rock Springs famous—from its historic roots to its legendary pies. Serve as the friendly face of our RV resort, welcoming guests with warmth and professionalism while handling check-ins, reservations, and guest inquiries to ensure a smooth and enjoyable outdoor hospitality experience.

Projected to open: Fall 2025
Located 45 minutes north of Phoenix

Benefit Perks include:
Benefits including Health, Vision, & Dental
Discounted Site Rent, FHU
Paid Holidays, PTO Vacation, 401k Match, and More!

Position Summary : The Guest Services Agent is the main contact for guests during their stay and sets the standard for an exceptional resort experience.

Essential Duties and Responsibilities : To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensures an efficient and customer friendly check-in/check-out process for all guests.
• Exemplifies genuine hospitality standards and makes each guest feel welcomed and appreciated; Anticipated customer service needs and thanks customers with genuine appreciation.
• Strives to gain guest name recognition.
• Answers telephones using appropriate etiquette to book reservations or assist with existing reservations, including booking stays at other communities in the company portfolio. Follows procedure to make, cancel or change reservations. Maintains guest database and profiles.
• Assists guests with concierge services, including resort store purchases, personal planning services including offers to arrange dining reservations, golf tee times (property specific) and activities and stay upgrades; Maintains excellent understanding of amenities and activities at the resort.
• Asks guests for extensions on their stay, consumer reviews and guest referrals.
• Handles guest requests and complaints with guest satisfaction as the priority.
• Processes reservation, merchandise, ticket and fee-based activities payments; Responsible for accurate cash handling procedures and making daily deposits.
• Assists with resort communications, marketing materials and guest check in packages as instructed by General Manager.
• Accepts maintenance work orders and housekeeping turnover requirements for the resort. Coordinates with other departments to provide an exceptional guest experience.
• Performs various administrative tasks, including answering multi-line phones, typing, computer and data entry.
• Handles restocking items in assigned area as needed during shift. This includes facing, restocking, cleaning and sanitizing resort store fixtures and food and beverage equipment.
• Ability to work a flexible schedule including evenings, weekends and holidays.

• Performs other related duties as assigned.