Account Manager - West

JOB SUMMARY:
Hours Monday-Friday 8:30am-5:00pm (occasional Saturday may needed & hours may differ on occasion based on client needs.)

The role is primarily remote after training, with most work performed remotely or in the field; however, weekly check-in calls or in-office meetings with Management are required.

The Account Manager – West is responsible for managing and growing client relationships across assigned territories in the western region. This position serves as the primary liaison between Clin-Path Associates and client sites, including dermatology, oncology, imaging, GI/GU, surgery centers, acute care facilities, and ENT practices. The Account Manager supports LIS Management of new and existing accounts, onboarding, and ongoing service excellence, ensuring client satisfaction across all service lines.

The ideal candidate demonstrates strong communication, organizational, and technical skills with working knowledge of laboratory information systems (LIS preferred). Occasional travel to Tucson, Show Low, and other Arizona locations may be required.

The position is also required to adhere with HIPAA, PCI, CAP CLIA and other regulatory agencies as they relate to the duties.

Employees are responsible for following all company policies and procedures. These policies and procedures will include adherence to all regulatory and safety standards in performing all aspects of the functions below.

ESSENTIAL FUNCTIONS:

1. Client Relationship Management

• Serve as the primary point of contact for clients within the eastern territory.
• Develop and maintain strong, professional relationships with physicians, practice managers, and clinical teams.
• Coordinate new LIS management, ensuring seamless onboarding and communication with internal departments.
• Identify client needs, resolve service issues promptly, and escalate complex matters to leadership when needed.
• Monitor account performance and service quality to ensure satisfaction and retention.

1. Operational Support & Coordination

• Collaborate closely with laboratory operations, couriers, and pathologists to ensure accurate and timely specimen handling.
• Assist with setup and training for client interfaces, ordering portals, and electronic result systems.
• Support internal process improvements to enhance client experience and efficiency.
• Maintain updated client records, contact lists, and documentation within company systems.
• Participate in meetings to provide client feedback and assist with strategic account planning.

1. Technology & Systems

• Utilize LIS or CRM systems to track client activity, issues, and performance metrics.
• Provide technical assistance to clients related to connectivity or report access.
• Leverage technology tools to monitor turnaround times, test ordering patterns, and trends.

1. Other Duties

• Represent Clin-Path at occasional client events, conferences, and meetings.
• Assist with marketing or educational outreach as needed.
• Perform other related duties as assigned.

PHYSICAL/MENTAL DEMANDS, ENVIRONMENT:

1. Must have excellent customer service skills.
2. Must be able to lift 30 Lbs.
3. Must be able to work in a laboratory setting.
4. This position operates primarily in the field with regular travel to client sites and visits to Clin-Path’s office. Must maintain a valid driver’s license and reliable transportation.

EQUIPMENT USED:

1. Computer/Servers/Network Equipment
2. Phone and Fax Machines
3. Printers
4. LIS System and Portals

SUPERVISORY RESPONSIBILITIES:

 
Client Service support staff

MINIMUM QUALIFICATIONS:

• Associates degree in Marketing, Business, Communications, or related field preferred.
• 3–5 years of experience in account management, client services, or healthcare operations (laboratory or diagnostic services strongly preferred).
• Knowledge of or experience with Laboratory Information Systems (LIS) preferred.
• Proficiency in Microsoft Office and comfort with technology platforms.
• Strong interpersonal and communication skills with a friendly, professional demeanor.
• Ability to multitask and manage competing priorities effectively.
• Willingness to travel occasionally to Tucson, Show Low, and other client locations.

Work Environment:

The work environment characteristics described here are representative of those individuals and employee encounters while performing the duties of this job. Clin-Path provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, and gender identity. Clin-Path complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This applies to all terms and conditions of employment

Benefits:

Clin-Path Associates offers nationally competitive compensation and benefits. Our benefits program provides a comprehensive array of services to our employees including, but not limited to health insurance (Primarily covered by the company), dental insurance (100% covered by the company) vision insurance, paid time off, retirement contributions (401k), & flexible spending account (FSA).