Loss Mitigation Representative

Job Title: Loss Mitigation Representative

Pay: $23.00/hour + Monthly Bonus (up to $500)

Location: On-site (Training period)

Schedule:

• Training: Mandatory, 3 weeks on-site, Mon–Fri, 9 AM–6 PM
• Post-training: 7 AM–4 PM or 9 AM–6 PM (based on preference)

About the Role

Join Valon’s Default Servicing Team , which plays a critical role in preventing foreclosures and supporting homeowners in financial hardship. As a Loss Mitigation Representative, you will be the primary point of contact for homeowners in default, helping them navigate complex mortgage assistance options and avoid foreclosure.

Responsibilities

• Complete assigned queues promptly and accurately.
• Communicate with clients regarding delinquent borrowers and default milestones (bankruptcy, foreclosure, loss mitigation, collections).
• Respond to inquiries from clients, investors, homeowners, and internal teams in compliance with SLAs and regulatory guidelines (RESPA, state, federal).
• Coordinate with foreclosure attorneys for bidding instructions, payoff/reinstatement quotes, and account updates.
• Evaluate homeowner eligibility for mortgage assistance programs.
• Negotiate and draft workout agreements, trial repayment plans, forbearance plans, and other loss mitigation agreements.
• Monitor pre-foreclosure and foreclosure populations and generate related reports.
• Handle escalated delinquent accounts with professionalism and urgency.

Skills & Qualifications

Ideal Background :

• Previous experience with escalated delinquent accounts, foreclosure, and bankruptcy.
• Strong organizational skills and ability to work independently in a fast-paced environment.

Minimum Requirements:

• 1+ years of experience in collections and/or loss mitigation.
• High school diploma or GED required.
• Experience in mortgage servicing, portfolio management, or default servicing.
• Familiarity with GSE servicing (loan modifications, forbearances).
• Excellent oral and written communication skills.
• Strong problem-solving and multitasking abilities.

Employee Value Proposition (EVP)

• Career Growth: Company promotes from within—this team is a feeder for leadership and back-office roles.
• Leadership Development: Managers started as CSRs; growth is part of the culture.
• Innovation: Be part of a mortgage startup shaping the future of sub-servicing with cutting-edge technology.
• Impact: Your feedback will help build a product that will transform the industry in 2026.

Bonus Program

• Monthly incentive up to $500 based on attendance and call performance.
• Eligibility begins after 30 days on the phones.

This is a Contract to Hire position based out of Phoenix, AZ.

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Phoenix,AZ.

This position is anticipated to close on Jan 20, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.