Process Improvement Specialist, Ops Eval, WWR&R

DESCRIPTION At Amazon Worldwide Returns & ReCommerce, (WWRR), we aspire to zero: zero cost of returns, zero waste, and zero defects.


We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWRR includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.


In this role, you will support the testing, pilot, and full scale launch of a product initiatives for worldwide ReLo Operations. You will collaborate with product managers, software developers, program managers and operational partners to establish and execute pilot and launch plans, building and executing new standard operating procedures, and helping to manage the product feature backlog. This is an exciting opportunity to create and champion novel best practices, identify improvement opportunities, suggest strategies, and delight customers.


Key job responsibilities

• Work closely with tech teams to support user acceptance testing (UAT) pre-launch
• Work closely with program management and operations teams to create test and launch plans
• Own stakeholder communication for pilot and launch status and metrics
• Problem-solve tool/user issues
• Manage stakeholder feature intake

BASIC QUALIFICATIONS

• 
  College degree or equivalent work experience
• Proficiency in Excel and data management software
• Track record of taking ownership and driving results
• Experience analyzing data and metrics to support recommendations
• Problem-solving ability

PREFERRED QUALIFICATIONS

• Prior experience in a business or operations role
• Strong written and verbal communication skills
• Advanced Excel skills

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at

USA, AZ, Phoenix - 28.00 - 43.00 USD hourly
USA, TN, Nashville - 25.00 - 39.00 USD hourly
USA, TX, Dallas - 28.00 - 43.00 USD hourly
USA, WA, Bellevue - 28.00 - 43.00 USD hourly