ServiceNow Architect

Job Description

Job Description

ServiceNow Architect

Location: Hybrid – Greater Phoenix (Chandler, AZ)
Employment Type: Full-Time | Onsite Hybrid (3 days/week)
Reports To: SVP, Technology
Travel: Up to 40%

We are seeking a highly skilled ServiceNow Architect to lead the design, development, and optimization of ServiceNow solutions across ITSM, ITOM, HRSD, HAM, SAM, CSM, CRM, and other modules. This is a newly created senior role offering the opportunity to set the architectural direction, drive integrations, and support enterprise-wide transformation initiatives.

The ideal candidate will be hands-on in ServiceNow design while also providing strategic leadership, guiding technical teams, and engaging with stakeholders to align business needs with platform capabilities.

• Solution Architecture: Lead end-to-end ServiceNow solution design, including ITSM, ITOM, ITBM, ITAM, HRSD, and CMDB.

• Strategic Planning: Partner with stakeholders to define the platform vision, roadmap, and priorities.

• Customization & Configuration: Oversee scalable module configurations and ensure alignment with best practices.

• Integration Design: Architect integrations with AWS, Azure, Salesforce, LDAP, Active Directory, SAP, and other platforms.

• Leadership & Mentorship: Guide development teams, establish coding standards, and ensure solution quality.

• Platform Optimization: Drive improvements in performance, usability, data integrity, and cost-efficiency.

• Governance & Security: Ensure compliance with governance, data security, and system controls.

• Client Engagement: Act as a subject matter expert, advising on architecture, automation, and platform capabilities.

• Documentation: Deliver solution documentation, workflows, and architecture diagrams.

• Upgrades & Enhancements: Lead system upgrades, patches, and enhancements with minimal disruption.

• Experience: 5+ years designing/implementing ServiceNow solutions, including 3+ years in an Architect/Lead role.

• Technical Expertise: Deep knowledge of ITSM, ITOM, ITBM, HRSD, CMDB, and CSDM alignment.

• Integrations: Strong background in REST, SOAP, OAuth2, JWT, MID Server, and enterprise system integrations.

• Scripting: Proficiency in JavaScript, Glide API, Business Rules, and custom scripting.

• Platform Governance: Experience with update sets, version control, deployment, and governance frameworks.

• Tools: Familiarity with Flow Designer, Virtual Agent, Predictive Intelligence, and automation frameworks.

• Certifications (Preferred): ServiceNow CSA, CAD, or CTA.

• Methodologies: Solid understanding of ITIL and Agile project delivery.

• Eligibility: Must be a U.S. Citizen or Green Card Holder based in the Greater Phoenix area .

• Healthcare or SLED industry experience.

• Experience with ServiceNow SPM.

• Advanced knowledge of DevOps, CI/CD, and automation frameworks.

• Familiarity with AWS, Azure, and cloud-service integrations.

• Comprehensive Benefits – Health, dental, vision, life insurance, retirement plans, equity, and PTO.

• Professional Growth – Work on complex ServiceNow implementations and emerging technologies.

• Collaborative Culture – A supportive, innovative team environment that values creativity and leadership.

• Hybrid Flexibility – Onsite collaboration in Chandler, AZ, with flexibility to work remotely part of the week.

1. Recruiter Phone Screen – 30 minutes

2. Technology Director Interview – 30 minutes

3. HR Interview – 30 minutes

Location Requirement: This role is onsite hybrid in Chandler, AZ (Greater Phoenix area) . Candidates must be willing and able to commute 3 days per week .