Lead Dispatcher
- Employ thorough knowledge of all Dispatch and Communications Center functions, including but not limited to routing, scheduling, mapping, reporting, and compliance.
- Assist in the development of and training of personnel to ensure that the contractual obligations of the company are met.
- Assume supervisory duties when Communications Center Supervisors are unavailable, including but not limited to delegating tasks, participating in performance reviews, and issuing corrective action.
- Monitor phone queues and communicate with providers and community partners to resolve service-related issues.
- Receive incoming emergency and non-emergency calls and promptly ascertain proper levels of response.
- Allocate resources to match dynamic system demands and input applicable information into the Computer Aided Dispatch (CAD) system.
- Act as a liaison between local 911 centers, field personnel, and the Communications Center.
- Maintain professional communication with all employees and customers, to include patients, facilities, and public service agencies.
- Accurately complete all shift paperwork, including status and call time reports.
- Maintain a current working knowledge of all company policies, protocols, procedures, rules, regulations, and memorandums.
- Perform other duties as assigned.
- Minimum 1 year of experience within a Dispatch/Communications Center.
- CAD or related system experience.
- Phone correspondence and customer service experience.
- Prior EMS experience as an EMT, Paramedic, or Firefighter preferred.
- High School Diploma or equivalent (GED).
- Strong personnel management and staff development skills.
- Effective oral and written communications skills.
- Effective interpersonal and problem-solving skills.
- Effective time-management and organizational skills.
- Emergency Medical Dispatch Advanced (EMDA) certification preferred.
- CPR and ICS certifications preferred.
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