Medical Equipment Customer Service Representative
- Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
- Coordinate documentation and service setup for respiratory products and medical equipment.
- Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
- Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
- Maintain organized records and referral logs in compliance with JCAHO and company standards.
- Provide technical assistance and support for walk-in and retail equipment requests.
- Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
- Assist with office operations including supply monitoring, deposits, and batch reporting.
- High school diploma or GED (required).
- Experience in home healthcare, medical billing, or patient intake (preferred).
- Familiarity with insurance verification and reimbursement practices.
- Strong communication and multitasking skills.
- Ability to work independently and as part of a collaborative team.
- Knowledge of medical terminology and durable medical equipment is a plus.
- Be part of a mission-driven team improving lives through home-based care.
- Work in a supportive environment with opportunities for growth and advancement.
- Competitive compensation, benefits, and employee recognition programs.
- Successful completion of a background investigation (company-wide)
- Drug screening, when applicable to the position
- A valid driver’s license with a clean driving record, when driving is required for the role
- High school diploma or GED equivalent
- Experience working with medical equipment
- Familiarity with medical billing and reimbursement practices
- Background in healthcare administration or patient intake
- Knowledge of medical terminology
- At least one year of related work experience
- Strong attention to detail and ability to multi-task effectively
- Excellent verbal and written communication skills in English
- Ability to interpret and respond to various forms of communication (verbal, written, visual)
- Maintain confidentiality and handle sensitive information with discretion
- Demonstrated problem-solving, time management, and organizational skills
- Capable of working independently and collaboratively within a team
- Proficient in Microsoft Office (Outlook, Word, Excel)
- Comfortable with email communication, internet research, and using office equipment (fax, copier, printer, phone, computer/tablet)
- Ability to lift and carry office and patient equipment (minimum 35 lbs)
- May be required to drive a company vehicle, make home deliveries, and participate in on-call rotations
- Regular contact with patients and equipment may involve exposure to contagious pathogens
- Must be able to sit, stand, walk, talk, and listen for extended periods
- Requires close vision for reading small print on screens and paperwork
- Generous paid time Off and paid holidays
- Overtime pay for non-exempt hourly positions based on business needs
- Commission for Account Executives
- Fixed and variable rate car reimbursement for Area Managers and Account Executives
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (when applicable for the position)
- Telephone reimbursement (when applicable for the position)
- EAP
- 401k, HSA and FSA/Dependent Care FSA
- Medical, Prescription, Dental and Vision
- Life Insurance, Disability, Accidental death, Identity protection and Legal services
- Meru Health Mental health and Mercer SmartConnect Medicare programs
- Livongo Diabetes and High Blood Pressure programs
- Healthcare Bluebook and RX Savings solutions programs
- HEPB and TB vaccinations
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