Desktop Support Technician I | Nights

Work Status Details: REGULAR FULL TIME | 80.00 Hours Every Two Weeks

Shift: Nights 11:00 pm - 07:00 am

Pay Rate Type: Hourly

Location: Yuma Medical Center

Listed is the base hiring salary range offered for this position. Actual salaries may vary depending on factors, including but not limited to skills and experience. The salary range listed is just one component of the total rewards/compensation package offered to candidates.

Min = $20.00

Mid = $25.00

Max = $30.00

Summary

The Desktop Support Technician I supports the hardware and software needs of the organization; acts as a level 2 escalation point for the service desk; sets up hardware in new/acquired locations for the organization. The Technician assists other department in the implementation of hardware and provides support as needed and provides assistance troubleshooting issues to help find resolutions. The Desktop Tech participates in the "IT Concierge" support system that is in place to assist with "at the elbow" support to medical staff and assists with creation of documentation for software and hardware. The IT Desktop Support Technician I provides technical assistance and support for incoming issues related to computer systems, software, and hardware. As the face of IT for all users in the company, this role requires a persistent and dependable work ethic with strong customer service skill. This individual is in a highly collaborative environment working with other skilled professionals.

Responsibilities

Performs IT Concierge Support duties that include “rounding” the hospital floors to assist with issues that need to be fixed immediately; works assigned tickets from the Desktop Support Lead and looks for additional issues that may have yet to be reported.

Performs break/fix on the physical hardware of the organization by either replacing or repairing in a timely manner; maintains the functionality of PCs in the organization (not to include vendor owned systems).

Assists in imaging/repairing computers with the windows operating system for incident, service requests and operating system updates for the organization.

Assists with clinic setups when needed and make sure hardware such as scanners and Imprivata are working at these clinics as intended.

Assists in the setup of hardware for users requesting a conference room be setup with computer hardware.

Orders hardware and software.Understands business processes & best practices.

Other duties as assigned.

Education

Essential:

• HS DIPLOMA/GED

Other Information

REQUIRED: 2+ years related experience

PREFERRED: CompTIA A+ Certified, ITIL Certification or a related field and 3+ years of IT Technical Support experience.

Join us at Yuma Regional Medical Center dba Onvida Health

A career at Onvida Health is more than just a job. It’s a place to have a long and rewarding career, making a difference in the lives of those in our shared community. When you join our team, you become an integral part of a thriving community committed to improving the health and well-being of everyone in southwestern Arizona.

At Onvida Health, we believe in progress with purpose. Our commitment to innovation is matched by our dedication to kindness and integrity. We take our values seriously because we know they lead to better outcomes for our patients and a better experience for all of us. We’re looking for people who approach each day with a sense of possibility, a drive to make things better, and a commitment to kindness. If that sounds like you, you’re our kind of people.

If you’re looking for a career where innovation meets compassion, where you can grow and contribute to building a healthier tomorrow, Onvida Health is the place for you.

Life in Yuma, Arizona

Yuma, recognized by Guinness World Records as the Sunniest City on Earth, offers more than just sunshine. It’s a place where the great outdoors meets a welcoming, tight-knit community. Hike scenic trails, explore the Colorado River, or immerse yourself in local cultural festivals – all while embracing the beauty of this desert oasis. With easy access to larger cities and popular destinations, Yuma makes it easy to balance a fulfilling career with time for personal adventures and relaxation.

Physical Requirements and working conditions for this position will be provided to you up on interview.