Fraud & Trust/Safety Agent - Online Marketplace & Live Shopping

Fraud & Trust/Safety Agent – Online Marketplace & Live Shopping

Location: Phoenix, AZ (commuting distance required) | Remote/Hybrid

About Us

Join a leading live shopping platform where community, entertainment, and commerce come together. Our fast-growing marketplace features everything from fashion and electronics to collectibles and live plants, and we’re passionate about enabling anyone to turn their passion into a business. With hubs across the US, UK, Germany, Ireland, and Poland, we’re building the future of online marketplaces—together.

As we continue to scale, Trust & Safety is a top priority for our leadership team. The work of this team directly impacts user confidence, financial health, and overall platform integrity—making it a critical part of our growth. Our Trust & Safety & Fraud teams are the first line of defense for our users, often serving as the first point of contact when someone experiences sensitive or potentially harmful issues on the platform.

This team handles a wide range of cases, from content-related issues such as racism, harassment, nudity, or violent language, to commerce-related concerns including fraud, chargebacks, account takeovers, and payment disputes.

Role Overview

As a Fraud & Trust/Safety Agent, you’ll be a key player in maintaining the safety and integrity of our platform. You’ll lead investigations into suspicious activity, enforce community standards, and help prevent fraud and abuse. This role is ideal for professionals seeking to gain experience in fraud detection, trust & safety, content moderation, or investigations, and who are ready to make a meaningful impact in a fast-paced, innovative environment.

Responsibilities

• Review reports and emails submitted by the community via chat and email, investigating potential violations of Trust & Safety policies
• Analyze information quickly to determine appropriate actions on buyer or seller accounts
• Communicate investigation outcomes clearly and empathetically to ensure users feel supported and heard
• Conduct detailed investigations into suspicious transactions, user behavior, and content violations
• Monitor fraud and risk queues to identify patterns and mitigate financial and reputational threats
• Respond to user inquiries related to fraud, trust, and safety with empathy and professionalism
• Collaborate cross-functionally to resolve complex cases and enforce platform policies
• Analyze trends and data to recommend improvements to fraud prevention and community safety strategies
• Maintain high-quality work while meeting SLAs and managing a dynamic case backlog
• Represent the company with integrity and a commitment to user protection

What We’re Looking For

• Eager to launch a career in a fast-paced, innovative environment
• Weekend and holiday availability required
• Bachelor’s degree or college experience preferred
• Interest in fraud operations, trust & safety, customer service, or fulfillment
• Strong customer-first mentality and proactive problem-solving skills
• Experience with social media, marketplace platforms, parcel delivery, or payment processors
• Familiarity with tools like Zendesk, Kustomer, or Intercom
• Interest in ecommerce and marketplace operations
• Knowledge of collectibles is a plus
• Previous start-up experience is a plus

Shift Requirements

• Agents are expected to work a full-time, 40-hour weekly schedule within the following operational hours, including holidays.
• Shift is assigned during interview process: Thurs – Mon: 1:00 PM – 10:00 PM, Tues– Sat: 9:00 AM – 6:00 PM OR Sun – Thurs: 9:00 AM – 6:00 PM

Benefits

• Generous holiday and time off policy.
• Health insurance options (medical, dental, vision).
• Work-from-home support and home office setup allowance.
• Monthly allowances for cell phone, internet, wellness, and platform usage.
• Annual childcare allowance and lifetime family planning benefit.
• Retirement plans (401k with employer match up to 4% of base salary).
• Paid parental leave (16 weeks) and gradual return to work.



Job Type & Location

This is a Permanent position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $49920.00 - $60008.00/yr.

- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave (16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.)

Workplace Type

This is a hybrid position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Nov 14, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.