VP Relationship Manager Sr

Job Description

Job Description

Overview:
As a VP Relationship Manager Sr. within Payments, you will play a pivotal role in managing and expanding relationships with our top Small & Medium-Sized Business segment clients. You will partner closely with the firm-wide bank coverage team, ensuring alignment with Payments profitability goals through strategic client management, re-contracting of existing business, and acquisition of incremental business within your designated portfolio. This role is ideal for strategic thinkers who are passionate about delivering solutions and thrive in a collaborative, fast-paced environment.

Key Responsibilities:

• Strategic Client Management:
• • Achieve firm-wide business objectives, including the annual revenue plan at target margins by maintaining and growing existing relationships, identifying incremental business, and ensuring high levels of client satisfaction.
  • Implement and support ongoing client strategy, coordinating cross-sell opportunities with Bank partners.
• Sales and Support Strategies:
• • Execute sales/support strategies in conjunction with other lines of business, including Business Bank, Payroll, Point of Sale, and Card Services to optimize product and service delivery.
  • Act as the principal point of contact to internal partners and as the primary contact for the client relationship on behalf of Merchant Services.
• Consultative Selling and Business Growth:
• • Clearly understand client needs by applying a strategic, consultative selling approach to cultivate payment optimization strategies, develop appropriate product solution recommendations, and grow the business.
  • Prepare and deliver quarterly business reviews and analysis on strategic client relationships, providing compelling financial and market analysis to support proposals to expand business.
• Market Visibility and Industry Engagement:
• • Participate in external industry conferences to ensure market visibility for the franchise within the identified market segment.

Qualifications:

• Required:
• • 8+ years of experience within a strategic relationship management role, business development role, or technology-related experience.
  • Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients.
  • Experience and comfortable working with executive-level client stakeholders.
  • Experience collaborating across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service, and operations partners.
  • Exceptional relationship management skills, strong presentation skills, and exceptional verbal and written communication skills.
• Preferred:
• • Bachelor’s degree or equivalent experience; MBA desired.
  • Expertise in specialized industries such as financial institutions, fintech, billers, major and specialty retail, and vertical knowledge within the payments industry is a plus.