VP, Digital Servicing UX Leader

Job Description: **Role Summary/Purpose:** Synchrony's User Experience Group empowers both customers and clients to meet their goals and aspirations with innovative product experiences. We leverage our expertise, methodologies and customer data to create simple and delightful experiences that fulfill user-centered journeys. We are powered by our supportive and collaborative UX team culture and enabled by Synchrony's commitment to investing in user experience and creating engaging digital experiences. Our designers are given the guidance and autonomy they need to do the best work of their careers.  As the Digital Servicing UX Leader, you will be responsible for defining and executing user experience strategies for our digital servicing channels, including Vista, Peaks, Manage My Account/Alerts, Universal Login, PayPal Servicing and Pay with Synchrony. In this highly collaborative role in a complex matrix organization, you will partner with Product, Digital, TechOps and other key stakeholders to ensure timely design and delivery of best-in-class features and capabilities to market. Additionally, your responsibilities will include managing and developing a team of UX and UI designers, adhering to visual and brand standards, and fostering a strong, positive team culture. **_Our Way of Working_** **_We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events._** **Essential Responsibilities:** UX Strategy & Collaboration + Partner with train leaders, product managers, and product owners to deliver on company's digital strategic goals + Present to and persuade senior executives and leaders to adopt UX strategies and recommendations + Define UX strategies per channel, including creating/maintaining channel personas, UX backlogs, and ecosystem alignment + Monitor and work with stakeholders to improve key channel KPIs and OKRs + Collaborate closely with UX leadership on cross-channel strategic alignment and consistency of user experiences between channels + Collaborate closely with UX leadership on the refinement and execution of consistent user-centered design processes across the enterprise Design Delivery + Refine and clarify PI candidate scope requirements, including participating in pre-PI planning to help assess effort and define UX activities needed to complete PI candidate + Coordinate and drive collaboration with stakeholders from multiple departments to conceptualize and iterate on large-scale, high profile complex projects out in front of agile team rhythms + Organize/lead design sprints and workouts to gain organizational clarity on complex features/capabilities + Measure, track and work to improve PI candidate design completeness before the start of the PI (PI design readiness) + Accountable for PI candidates getting to design complete during the PI Team Performance + Act as people manager for a team of UX and UI designers, including hiring, onboarding, retaining and developing talent + Accountable for team's timely delivery, quality of work and professionalism + Work with UX Creative Director to ensure team adheres to visual and brand best practices and standards Culture & Leadership + Assist in driving team culture to keep high GPTW scores + Deliver on UX department strategic priorities and special projects + Mentor junior level designers, interns and/or BLPs + Bring a strong positive attitude to UX teams and projects **Qualifications/Requirements:** + Bachelor's or associate's degree in UI/UX, HCI, graphic design, psychology, marketing, information technology, or similar area, or related certifications + 10+ years of experience in user experience, information architecture, user experience architecture, or interaction design or in lieu of degree 12+ years of experience + 2+ years of UX leadership/managerial experience + Strong understanding of user centered design, design thinking and related methodologies + Strong understanding of UX research and usability testing methodologies + Strong communication and collaboration skills + Strong time management and organizational skills + Strong executive presence and professionalism + Strong understanding of internet-based technologies and systems + Expertise in modern design tools and methodologies + Experience running design sprints/design jams/workouts + Willingness to travel to Synchrony offices for team & business meetings **Desired Characteristics:** + Master's degree in UI/UX, HCI, graphic design, psychology, marketing, information technology, or similar area + Experience in a strategy or senior design exploration role + Experience working on agile teams + Experience working in eCommerce and/or Financial Industry  + Experience identifying and conducting user research and usability testing **Grade/Level: 13** The salary range for this position is **130,000.00 - 210,000.00** USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. **Eligibility Requirements:** + You must be 18 years or older + You must have a high school diploma or equivalent + You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process + You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. + New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. **Our Commitment:** When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. **Reasonable Accommodation Notice:** + Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. + If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time **Job Family Group:** Information Technology