Implementation Specialist
- Responsible for coaching new clients in understanding how to set up and use our software
- Attends welcome calls and introduces the client to our onboarding learning platform
- Creates initial system shells for new clients
- Manages and educates clients how to navigate our online learning platform to find their onboarding content and instructions
- Schedules/facilitates coaching calls accordingly (based on contract expectations) to get clients’ software live on schedule, or as applicable based on progress.
- Communicates regularly with clients to ensure they stay on track
- Actively participates in internal team meetings
- Works cohesively with other onboarding team members to deliver an optimal onboarding experience
- Updates clients after each training call accordingly with call recording details & other relevant content discussed
- Conducts a review of each system at the end of training in preparation for activation
- Escalates & documents any issues or challenges that may arise during onboarding
- Participates actively in all team & company meetings
- Asks questions and provides suggestions as needed
- Responsible for client administration inside our online learning platform & CRM
- Works independently to understand and deliver accurate training that educates clients on our products and services
- Responds to and troubleshoots client’s questions throughout their onboarding
- Identifies training gaps and recommends changes to management team as necessary
- Updates and sometimes creates new content such as: courses, guides, articles, presentations or any educational materials internal/external as needed
- 3 + years technical/software training experience and/or
- 2 + years of vacation rental industry experience and/or
- 2 + years vacation rental software experience
- Enthusiastic, strong work ethic, and positive “can-do” attitude above all
- Self-starter attitude with the ability to think creatively and achieve scheduled deadlines
- Professionalism and clarity in your verbal, written, and presentation skills
- Excellent listener, communicator, and collaborative team player
- Friendly, approachable, and eager to learn
- Bachelor’s degree or comparable experience
- Full Time, Salaried, Exempt
- Hybrid; Chandler, AZ
- We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.
- Competitive Pay
- Health Insurance: Medical, Dental, Vision and Prescription Plans
- Health Savings Accounts
- Flexible Spending Account
- Dependent Flexible Spending Account
- Critical Illness
- Accident
- Retirement Savings Plan (401K) with discretionary company match
- Short and Long Term Disability
- Company Paid $25,000.00 life insurance
- Supplemental Life and AD&D Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Vacation
- Paid Volunteer Time
- Inhabit Employee Discount Programs
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