General Manager

General Manager — Luxury Spa & Lifestyle House

CLOVR Life Spa
$75,000–$85,000 Base + Performance Bonus + Leadership Growth

CLOVR Life Spa is seeking a polished hospitality leader to operate and elevate a modern luxury wellness house — a business where service ritual, environment, and relationship-building matter as much as financial performance.
This is not a traditional spa management position.

We are not looking for someone to supervise a schedule.
We are looking for someone who understands standards .

The ideal candidate comes from refined hospitality, luxury retail, or premium service environments — individuals who have lived inside brands where details, cadence of service, and emotional intelligence define the guest experience.
You understand anticipation, discretion, and consistency.

You know how a guest should feel before they ask.
You will lead both the business and the experience: profitability, culture, client retention, service rituals, and operational discipline — ensuring the brand performs as beautifully as it presents.

This role offers the opportunity to shape and grow an evolving luxury wellness concept positioned between hospitality and lifestyle membership.

Compensation
Base Salary: $75,000–$85,000 (based on experience)
Performance Bonus: 10%+ based on measurable business performance
Growth Path: Leadership role within a scaling luxury concept

What You Will Lead

Business Performance

You will operate the spa as a business — not simply a location.

• Full P&L ownership: budgeting, forecasting, and profitability
• Labor strategy and payroll discipline
• Vendor and contract oversight
• Pricing architecture, membership performance, and retail contribution
• Revenue growth planning and execution
We are seeking someone who understands what moves numbers — not just how to read them.
Operational Standards
• Oversee daily operations while preserving elevated service flow
• Monitor utilization, retention, and revenue analytics (Zenoti or similar systems)
• Implement inventory discipline and procurement controls
• Maintain aesthetic and facility standards
• Develop SOPs that protect both experience and margin

You are organized, structured, and systems-minded.

Guest Experience & Service Culture

• Define a seamless arrival-to-departure guest journey
• Train teams on consistency, presence, and communication
• Refine loyalty, membership, and repeat-visit behaviors
• Address feedback with sophistication and resolution ownership
• Introduce service improvements aligned with modern wellness expectations

You instinctively understand luxury — it is not something you learned from a checklist.

Team Leadership

• Lead department heads and service professionals
• Build accountability systems and measurable performance expectations
• Coach rather than manage
• Create a culture of pride, standards, and retention
• Maintain authority while protecting morale

This is a visible leadership role — your presence sets the tone.

Brand & Growth

• Monitor competitive positioning within the market
• Partner with ownership on brand evolution
• Develop partnerships, events, and curated experiences
• Grow retail and premium offerings

You will help shape what this brand becomes.

Performance Metrics

Success will be measured across a balanced scorecard:
• Revenue growth and margin health
• Labor efficiency
• Guest satisfaction and retention
• Team engagement and stability
• Provider utilization
• Retail performance
• Membership retention

Why This Role
Autonomy — operate a business, not just a department
Influence — shape a growing brand’s standards and culture
Visibility — leadership impact is immediate and measurable
Meaningful Compensation — tied to real performance

If you come from an environment where service is intentional, standards are protected, and guest relationships matter — we would value the conversation. Ideal Background

We welcome leaders from environments where service is intentional and standards are protected.

Preferred experience may include:

• Luxury hotels & resorts
• Premium spas & wellness houses
• Luxury retail & clienteling environments
• High-touch service brands

Core Strengths
• Financial fluency and analytical thinking
• Operational discipline and organization
• Strong presence and communication
• Emotional intelligence and guest recovery ability
• Tech-comfortable and systems oriented
• Detail-sensitive with elevated aesthetic awareness