Network Operations Center (NOC) Analyst

Do you want your voice heard and your actions to count

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG) one of the worlds leading financial groups. Across the globe were 150000 colleagues striving to make a difference for every client organization and community we serve. We stand for our values building long-term relationships serving society and fostering shared and sustainable growth for a better world.

With a vision to be the worlds most trusted financial group its part of our culture to put people first listen to new and diverse ideas and collaborate toward greater innovation speed and agility. This means investing in talent technologies and tools that empower you to own your career.

Join MUFG where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary:

We are seeking a proactive and innovative NOC Analyst to join our dynamic team. The ideal candidate is not only skilled in monitoring and troubleshooting but is always looking for better ways to solve problems using available tools and automation. This role supports a major global financial organization with a primary focus on operations in the United States Canada and Latin America.

Key Responsibilities

• Monitor and respond to network and infrastructure alerts using tools such as SolarWinds ensuring optimal performance and reliability for critical financial systems.
• Provide Tier 1 and Tier 2 support for Windows servers and related technologies.
• Automate NOC functions using scripting (PowerShell Python) and tools like Power Automate to improve efficiency.
• Host and manage incident resolution calls on a 24/7 basis.
• Maintain and update weekly and monthly NOC reports.
• Support Active Directory services for secure and efficient user access.
• Respond to alerts incidents and service requests promptly to minimize downtime.
• Collaborate with cross-functional teams to escalate and resolve complex issues impacting financial systems.
• Perform routine checks on network equipment and configurations.
• Create and maintain accurate documentation (Runbooks Procedures) for incidents and preventive measures.
• Follow established incident response and escalation procedures aligned with financial industry standards.
• Use tools such as Microsoft Office Teams ServiceNow xMatters SecureCRT WebEx and others for communication and collaboration.
• Contribute to continuous improvement of NOC processes and procedures.
• Stay current with industry trends and emerging technologies to enhance monitoring and automation capabilities.

Required Qualifications

• Bachelors degree in a related field or equivalent experience.
• 12 years of experience in a NOC or similar role supporting network and Windows server environments.
• Strong understanding of networking protocols hardware and Windows server administration.
• Experience with Active Directory and secure user access management.
• Familiarity with tools such as SolarWinds ServiceNow xMatters Microsoft Office Teams SecureCRT WebEx.
• Scripting experience (PowerShell Python) and automation mindset.
• Excellent problem-solving and analytical skills with attention to detail.
• Ability to work in a fast-paced 24/7 operational environment.
• Strong communication skills for both technical and non-technical audiences.
• Relevant certifications (e.g. Cisco CCNA CompTIA Network Microsoft) are a plus.

Preferred Attributes

• Experience with Power Automate and leveraging Copilot for productivity.
• Familiarity with financial industry compliance and security standards.
• Demonstrated ability to innovate and improve processes using technology.

Education:

Bachelors degree in Computer Science or a closely-related discipline or an equivalent combination of formal education and experience

Visa sponsorship/support is based on business needs. We do not anticipate providing visa sponsorship/support for this position.

The typical base pay range for this role is between $83K - $101K - depending on job-related knowledge skills experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits retirement plans educational assistance and training programs income replacement for qualified employees with disabilities paid maternity and parental bonding leave and paid vacation sick days and holidays. For more information on our Total Rewards package please click the link below.

We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance (ii) the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (iii) the Los Angeles County Fair Chance Ordinance and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race color national origin religion gender expression gender identity sex age ancestry marital status protected veteran and military status disability medical condition sexual orientation genetic information or any other status of an individual or that individuals associates or relatives that is protected under applicable federal state or local law.

Required Experience:

IC