Senior Associate - Digital Product Management - Enterprise Architecture

**Description** At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contributions to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. **About Enterprise Architecture:** Enterprise Architecture is an organization within the Chief Technology Office at American Express and it is a key enabler of the company's technology strategy. The four pillars of Enterprise Architecture include: 1. **Architecture as Code** : this pillar owns and operates foundational technologies that are leveraged by engineering teams across the enterprise. 2. **Architecture as Design** : this pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support. 3. **Governance** : this pillar is responsible for defining technical standards, and developing innovative tools that automate controls to ensure compliance. 4. **Colleague Enablement:** this pillar is focused on colleague development, recognition, training, and enterprise outreach. **About the Role:** The American Express Developer Portal is where our partners meet our platform. It is the single window into our B2B APIs, documentation, and onboarding experience. We are looking for Product Manager Associate who is passionate about building clarity, consistency, and delight into that journey. In this role, you will help shape how developers and partners discover, onboard and build with our APIs. You will combine empathy for the user with curiosity for the technology, ensuring that our developer experience is not only functional but frictionless, insightful, and always improving. **What you will do:** * Champion the developer journey: Understand and document the end-to-end experience of developers and partners from signup to successful integration and identify opportunities to simplify and accelerate that journey. * Drive operational experience: Monitor key onboarding and usage metrics to ensure our platform's objectives of speed, clarity, and reliability are consistently met. * Extract meaningful insights: Gather and synthesize feedback from support queries, partner touchpoint, and satisfaction surveys, and translate these into actionable improvements. * Elevate content and communications: Work with product and technical teams to refine portal content, FAQs, and self-service tools that empower developers to progress independently. * Support portal evolution: Coordinate enhancements that improve usability, accessibility, and alignment to business needs. * Collaborate across teams: Serve as the connective link between product, engineering, and partner operations to ensure that the developer experience evolves holistically. **What you Bring:** * A strong sense of empathy for developers and B2B partners and the ability to view the developer platform from their perspective. * Excellent communication and analytical skills with confidence in interpreting data and turning insights into clear next steps. * A thoughtful approach to communication, with the ability to understand the audience and tailor messages so they are clear, digestible, and impactful. * Familiarity with API ecosystem, developer tools and B2B integration workflows. * Curiosity for how things work and comfort navigating technical concepts. * Basic coding experience or exposure is helpful but not required. * A natural interest in operations and a desire to design better processes whenever you sense an opportunity. * A collaborative mindset and pride in helping teams align around a shared experience vision. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Technology **Primary Location:** US-New York-New York **Other Locations:** US-Arizona-Phoenix **Schedule** Full-time **Req ID:** 25021936