Accounts Receivable Disputes Associate
- Dispute Investigation: Take full ownership of an assigned portfolio of customer deductions, including short payments, pricing discrepancies, shipping errors, and compliance-related fees.
- Root Cause Analysis: Conduct thorough research by gathering and analyzing data from various sources (e.g., ERP, portals, customer systems, proof of delivery) to determine the validity of each dispute.
- Customer & Internal Communication: Confidently communicate with customers and internal stakeholders (Sales, Customer Service, and B&C Process Teams) via phone and email to gather information, challenge invalid claims, and negotiate resolutions.
- Documentation Management: Meticulously compile and maintain all supporting documentation required to either approve a credit or deny and collect on an invalid deduction.
- Resolution & Recovery: Process approved credit memos accurately or work with the Collections team to pursue repayment for invalid claims.
- Trend Analysis & Reporting: Identify, track, and report on dispute trends to management, highlighting root causes and recommending preventative measures to reduce future deductions.
- Process Improvement: Actively participate in identifying and implementing process improvements to prevent recurring disputes and streamline the resolution workflow.
- Bachelor's degree or equivalent experience
- 1+ years of experience in accounts receivable, dispute/deduction management, or a related financial analysis
- Exceptional verbal and written communication skills are essential. Must be able to articulate complex issues clearly, negotiate effectively, and maintain professional correspondence
- Hands-on experience with a major ERP system (e.g., SAP, Oracle, NetSuite) is essential. Advanced proficiency in Microsoft Excel is also required
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
- Must be able to relocate or live in the Orlando, FL or Gilbert, AZ area
- Analytical/ Decision Making Responsibilities
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products
- Can operate independently or with minimum supervision
- Excellent Written and Communication Skills
- Ability to deliver technical demonstrations
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