Pool Manager (F&B) - Arizona Biltmore

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide.

Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.

Want to learn more about Arizona Biltmore? Hotel Website , Instagram , Facebook

As an Pool Manager (F&B) , you would be responsible for the overall operation of food and beverage service and day-to-day management of the pools and cabanas. The primary focus will be assisting with the pools and cabanas managing a team of 50-60 reporting directly to the Senior Food and Beverage Manager. Specifically, this includes the following duties:

• Lead, organize, plan and direct all restaurant employees in a style that is acceptable to the Hotel's management philosophy.
• Ensure proper staffing levels are maintained during hours of operation and that labor standards are met.
• Hire and train team members.
• Ensure proper training procedures according to hotel policies and specific needs of the restaurant, bar and pool areas.
• Handle payroll, tip reporting, attendance reports and check handling.
• Work closely with Food and Beverage Management in planning activations and monitor cabana pricing for the pools well in advance. Be involved with marketing and promotions.
• Ensure the highest level of service and emphasize importance of local and hotel guests. Track the above and keeping records of guest information to ensure proper guest recognition at all times.
• Ensure uniform standards, cleanliness and proper care of all supplies and equipment, along with a high standard of food and beverage quality and consistency.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency. Lead by example by ensuring that subordinate Associates receive the appropriate or required safety- and security-related training, and strictly enforce safety- and security-related procedures within the department.

Paradise Pool is our family friendly pool with an incredible triple 65 feet water slide, 15 indoor air-conditioned cabanas, and a swim up bar. The Saguaro Pool is our adult pool for 21+ serving as a refreshing oasis and chic gathering space. The contemporary yet tranquil setting has 8 private cabanas, 5 daybeds, and a bar. Both pools serve artfully crafted cocktails and a fresh eclectic cuisine.

• At least two (2) years of food and beverage leadership experience
• Prior management experience, preferred
• Luxury hotel experience, preferred
• Experience in a pool operation, preferred
• Maricopa County Food Handlers Card
  
• CPR and First Aid Certification
• Fun, outgoing and energetic personality
  
• Team player
• Takes initiative
• Proactive
• Passion for creating unforgettable experiences
• Driven to grow within food and beverage