Nail Salon Manager & Technician

Job Description

Job Description

The Nail Salon Manager will oversee all aspects of the salon’s operations, ensuring exceptional service, smooth day-to-day functioning, and a positive environment for both clients and staff. The manager will supervise nail technicians, ensure compliance with health and safety regulations, and manage customer service and administrative tasks.

Key Responsibilities :1. Salon Operations :

• Oversee daily operations and ensure smooth and efficient running of the salon.
• Schedule appointments and manage the booking system, ensuring optimal use of technicians and resources.
• Monitor and maintain salon cleanliness and organization, ensuring a safe and inviting environment for both clients and staff.
• Handle customer inquiries, complaints, and feedback with professionalism and courtesy.

2. Team Management :

• Hire, train, and supervise nail technicians and other salon staff.
• Foster a positive work environment, encourage team collaboration, and provide continuous feedback and development opportunities for staff.
• Conduct performance evaluations and provide coaching as needed to ensure quality service.
• Ensure that staff follow salon policies, procedures, and health/safety protocols.

3. Customer Service :

• Provide excellent customer service by ensuring clients are satisfied with services and experiences.
• Address customer complaints and concerns promptly to maintain customer loyalty.
• Upsell and promote additional services or products to clients as appropriate.

4. Financial Management :

• Manage salon’s budget, ensuring that expenses (e.g., supplies, utilities) are controlled and profit margins are met.
• Handle cash flow, process payments, and ensure accurate financial record-keeping.
• Order supplies and manage inventory to maintain proper stock levels.
• Track sales and other key performance indicators to meet salon goals.

5. Marketing and Promotion :

• Develop and implement promotional strategies to attract new clients and retain existing ones.
• Coordinate loyalty programs, special offers, or seasonal promotions.
• Utilize social media and other marketing channels to promote services and maintain an online presence.

6. Health and Safety Compliance :

• Ensure the salon complies with all local, state, and federal health regulations.
• Regularly inspect the salon for cleanliness and sanitation standards.
• Ensure nail technicians are trained in sanitation, disinfection, and safety procedures.

Qualifications :

• Education : High school diploma or equivalent required; degree in business management or related field is a plus.
• Experience :
• Previous experience as a salon manager or in a supervisory role in a salon is preferred.
• Experience in the nail industry or with nail care products and services is highly beneficial.
• Skills :
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Ability to handle administrative tasks, including budgeting, inventory, and scheduling.
• Proficiency with salon management software and point-of-sale systems.
• Strong multitasking and organizational skills.

Working Conditions :

• Must be available to work evenings, weekends, and holidays as needed.
• Ability to stand for long periods and perform light physical activities.
• Must be able to handle a fast-paced environment while maintaining a positive and professional attitude.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 – 50 per week

Shift:

• 10 hour shift

Work Location: In person