Remarketing Lease End Inspection Coordinator

Job Description

Job Description

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary :

The Remarketing Lease End Inspection Coordinator at Stellantis Financial (SFS) is responsible for overseeing the end-of-lease and inspection process for leased vehicles, ensuring smooth transitions for both dealers and the company. This role requires independent decision making and managing dealership and 3rd party vendor relationships, coordinating vehicle returns, assessing vehicle condition, facilitating the check-in process, the sale of the portfolio, and addressing dealership and/or lessee inquires. The Remarketing Lease End Inspection Coordinator ensures that all activities comply with company policies, contractual agreements, and regulatory requirements while maintaining excellent customer service throughout the process.

Essential Duties and Responsibilities :

• Be the primary point of contact for 3rd party inspection vendors, dealers and lessees during the lease-end process, answering questions, resolving issues, and providing guidance on available options.
• Make independent decisions regarding vehicle inspections, arbitrations, and auction sales that are in the best interest of the customer and the company.
• Be the subject matter expert (SME) in inspections and leased vehicle returns in accordance with the terms outlined in the lease agreement (e.g., mileage limits, condition of the vehicle, etc.).
• Manage pre-term and post-term vehicle inspections to assess and evaluate wear and tear, mileage, and overall condition of the vehicle. Manage escalations for any inspection scheduling concerns.
• Manage and enforce arbitration policies and procedures. Perform customer arbitration transactions in a prompt and courteous manner.
• Recommend options and resolutions to the dealership regarding all post-sale arbitration issues.
• Coordinate the collection of any necessary documentation related to lease return and/or dealer purchase.
• Manage dealer relationships, inquiries and concerns regarding vehicle returns, charges, and lease terms in a professional and empathetic manner.
• Manage, organize and maintain all lease-end activities. Ensure customer accounts are properly documented and updated with relevant details.
• Ensure all lease-end processes comply with internal policies, industry regulations, and legal requirements.
• Identify, track and manage risks related to vehicle condition, customer disputes, and financial discrepancies on behalf of the organization.
• Be the primary liaison between the remarketing sales field staff and other SFS departments to facilitate the resale of returned vehicles.
• Develop and implement process improvements to streamline the lease-end workflow.
• Other duties and responsibilities as assigned.

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• 2 years minimum of Salesforce.com experience.
• 2 years’ minimum of Automotive Remarketing industry experience.
• 3 years’ minimum of Customer Service experience managing escalations.
• 5 years’ minimum experience in vehicle inspections and/or auto auction industry.

Education:

• High School Diploma and or/GED, college or degree preferred.

Skills Required:

• Advanced knowledge of MS Excel, Word, PowerPoint and Outlook
• Strong customer service and communication skills, both verbal and written.
• Excellent attention to detail and ability to document information accurately.
• Proven ability to create, implement, and follow standard operating procedures.
• Efficient organizational and time management skills with the ability to manage multiple tasks simultaneously.
• Independent thinking and Problem-solving skills to resolve customer issues and discrepancies related to lease-end.
• Familiarity with auto finance systems, lease management software, and financial processing tools.
• Basic understanding of lease agreements, residual values, and vehicle condition guidelines.
• Ability to read and evaluate vehicle inspection reports to evaluate vehicle condition.
• Proven ability to manage difficult or sensitive situations with professionalism and tact.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas, TX; Houston, TX; Atlanta, GA; Detroit, MI; Phoenix, AZ

Qualifications Preferred:

• Bachelor’s or four (4) year college degree.
• Previous management experience preferred.
• Experience in lease-end processes and vehicle inspections is preferred.
• Experience building relationships with dealership principles, pre-owned managers, and representatives a plus!

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to keyboard, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends if needed. Travel is required 10% of the time.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees with an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay, and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct, and other legitimate business reasons.