ServiceNow Architect (Contract-to-Hire)

ServiceNow Architect (Contract-to-Hire) — Chandler, AZ (Remote-First)

Only candidates local to Arizona are eligible to apply for this role.

Job Overview

Head-huntress.com has an opportunity for a ServiceNow Architect supporting a reputable client in Chandler, AZ. This is a remote-first, contract-to-hire role where you’ll lead architecture and delivery of complex ServiceNow implementations across multiple modules.

Client name is confidential and will be shared later in the process.

Key Job Details

• Experience level: Mid-Senior

• Experience required: 5+ years (3+ years in a lead/architect capacity)

• Industry: Information Technology & Services

• Work model: Remote-first (optional, reimbursed travel for key client engagements)

• Location requirement: Candidates must be located in MST or PST time zones

• Engagement: Contract-to-hire (minimum 6-month contract; potential earlier conversion)

• Openings: 1

• Relocation assistance: No

• Visa sponsorship: Not available

What You’ll Do

• Architect end-to-end solutions across ServiceNow modules including ITSM, ITOM, ITBM, ITAM, HRSD, CMDB and other applications.

• Define the architectural roadmap by collaborating with business stakeholders, project managers, and technical teams.

• Oversee configuration and customization using best practices to ensure scalability and maintainability.

• Design integrations between ServiceNow and third-party systems (e.g., LDAP/Active Directory, SAP, AWS, Azure, Salesforce, custom APIs) using REST/SOAP, OAuth2, JWT, MID Server.

• Provide technical leadership and mentorship to developers; enforce consistent engineering standards.

• Optimize platform performance and usability by reviewing data models, workflows, and integrations.

• Establish governance and security controls (data integrity, access controls, configuration management, compliance).

• Act as a trusted SME for stakeholders on platform capabilities, process automation, and architecture decisions.

• Create documentation (solution designs, workflows, implementation guides; architecture diagrams as needed).

• Lead upgrades and enhancements (patching, release alignment, minimizing operational impact).

Requirements

Must-Have Qualifications

• 5+ years hands-on ServiceNow design/implementation experience, including 3+ years in a lead/architect role.

• ServiceNow Certified System Administrator (CSA) — required.

• Proven expertise across ITSM, ITOM, ITBM, HRSD, CMDB (and related platform capabilities).

• Strong knowledge of ServiceNow best practices, platform architecture, and scalable design patterns.

• Deep understanding of CSDM and how to align implementations for long-term platform health.

• Strong integration experience: REST, SOAP, OAuth2, JWT, MID Server.

• Strong scripting ability: JavaScript, Glide API, Business Rules (and related platform development).

• Experience with update sets, version control, deployment processes, and governance frameworks.

• Strong ITIL knowledge and practical mapping of Incident, Problem, Change, Configuration Management to ServiceNow.

• Experience with Agile and large-scale implementations.

Nice-to-Haves

• ITOM depth: Discovery, Orchestration, Event Management.

• Experience with DevOps / CI/CD for ServiceNow.

• Familiarity with automation tools/frameworks to drive operational efficiency.

• Certifications preferred: CAD and/or CTA.

How to Apply

Apply here: [email protected]

Send only your resume - we'll do the rest.