Manager - Assistant

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Site Reliability Engineering (SRE) and Application Support (AS) organization bring together platform reliability and application support capabilities to strengthen system availability, resiliency, and operational execution across the enterprise. 

The Manager Assistant will report directly to the Vice President, Site Reliability Engineering & Application Support, serving as a strategic partner and operational lead across the organization. This role functions as a Chief of Staff to the VP, driving alignment, execution discipline, and leadership team effectiveness. 

This is a high-visibility opportunity for a driven program or operations professional to operate at scale within a fast-paced technology environment, directly influencing reliability strategy, execution rigor, and organizational outcomes. 

Key Responsibilities include:

• Partner with the VP and leadership team to define, document, and communicate strategic priorities that shape the organization’s mission, operating model, and delivery outcomes

• Translate team objectives into actionable roadmaps, track performance against goals, and provide regular, data-driven updates to leadership

• Establish and manage the leadership team’s operating cadence, including planning cycles, business reviews, scorecards, and executive reporting; ensure disciplined follow-through on decisions, commitments, and cross-functional deliverables

• Host and facilitate leadership forums and organizational meetings; develop agendas, capture minutes, track action items, and drive accountability to closure

• Develop content and materials for key meetings, Town Halls, workshops, engagement events, and senior leadership site visits; draft executive communications on behalf of SRE & Application Support

• Collect and consolidate deliverables across the organization to ensure cohesive and timely executive reporting 

• Support annual enterprise processes, including talent assessments, performance reviews, workforce planning, financials and business planning; partner with leadership to mitigate hiring cycle latency and workforce system updates (e.g., MyInfo changes)

• Build strong relationships across the organization to understand team sentiment, assess engagement and organizational health, and propose actionable recommendations to improve effectiveness

• Take on stretch assignments aligned to strategic priorities, including leadership offsites, strategic working groups, and operational planning initiatives

 

Required Skills & Experience:

• Excellent organization and planning skills

• Strategic thinker known for delivering creative, outside-the-box solutions. 

• Strong financial acumen with the ability to understand complex budgets and ensure accurate forecasting and cost control 

• Ability to influence a community of leaders and colleagues, including peer groups, to reach common goals 

• Excellent communication skills and the ability to tailor complex messages to various audiences from colleagues to executives with brevity, simplicity and impact 

• Ability to work under pressure with tight deadlines while maintaining strategic perspective of the bigger picture 

• Solid business acumen and understanding of how large matrixed organizations operate 

• Ability to balance attention to detail and accuracy while prioritizing continuous requests 

• Versatile multitasker with creative problem-solving skills

• Strong sense of integrity with ability to handle highly sensitive issues and maintain complete confidentiality 

• A demonstrated self-starter with working knowledge of project management and process improvement who can lead projects with autonomy

• Eager to lead, as well as follow, and receive feedback with an outlook toward team success and growth 

• Ability to build strong relationships and trust through proactive collaboration, transparency, and delivering on commitments 

• Minimum of 4 years of relevant work experience 

 

Preferred Skills & Experience:

• Prior experience in Technology is preferred 

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits 

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: 

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities 

For a full list of Team Amex benefits, visit our Colleague Benefits Site. 

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. 

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. 

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 Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.