Manager Client Accounts

Our client is a leading global business law firm looking for a collaborative, results-oriented individual who enjoys working in a fast-paced environment and has exceptional problem-solving skills. Naviga has been engaged to identify a Manager Client Accounts.

Title: Manager Client Accounts

Location: Remote - Arizona, California or Washington

Key Notes/Company Details:

• Multi-Billion Dollar Business, Employing over 3600 Lawyers
• Multi-award winner and distinguished recognitions; top law firm for Innovation in the Business of Law, Excellence in Diversity Law Firm Award, Gold Standard Certification from the Women in Law Empowerment Forum (WILEF), Top Performer and Compass Award designations from the Leadership Council on Legal Diversity (LCLD) - to name a few
• Headquartered in both Chicago, IL and London, England
• Culture includes individuals of high standards, providing support and collaboration throughout the business
• Manager Client Accounts – Billing Rates & Matter Management will be leading the Matter Information and Accounting Services Teams

• Connects with stakeholders to understand business needs, develops and implements best practices for billing management function. Continually drives results through innovation and thought leadership.
• Leads a team of billing specialists, ensuring overall alignment with the firm’s billing practices, policies and procedures. Provides daily supervision, support and guidance to direct reports.
• Ensures work assignments are completed in a timely manner and meets the expectations of internal and external clients.
• Meets regularly with individual direct reports, provides coaching and training to team, recognizes areas for professional development, completes performance reviews, and conducts the annual review with the employee.
• Provides training to ensure that billing processes and policies are applied consistently across the department.
• Onboards new team members. Provides training and guidance on billing processes and procedures. Secures other training as needed to ensure success.
• Interacts with clients, attorneys and business professionals and acts as a point of escalation. Researches and resolves billing issues, including account analysis, and assists attorneys and billing team with processing and collecting of invoices in a timely manner.
• Escalates unresolved billing issues to senior management for timely resolution as needed.
• Continually tracks team metrics to ensure the team is meeting service level requirements, analyzes service level issues, and implements solutions expeditiously. Analyzes need for additional metrics to continuously drive exceptional client service levels.
• Creates and maintains complex monthly reporting. Reviews data for accuracy prior to submitting. Determines if additional reporting is needed to drive exceptional client support.
• Participates and supports project management initiatives. Leads and manages projects to include project planning, development, and execution.
• Meets regularly with assigned team members. Prepares agendas and captures/tracks important discussion items.
• Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis.
• Other duties as assigned.

• 7 years of experience in a billing function in a law or professional services firm.
• At least 2 years of experience in management or supervisory position required.
• Strong computer skills including advanced proficiency of Excel as well as accounting systems such as Elite and/or Aderant (Aderant experience strongly preferred).
• Advanced experience with e-Billing applications required.

• Minimum - High School Diploma or GED
• Preferred - Bachelor's Degree Finance, Accounting or similar field or CPA

• Extensive Medical, Dental and Vision
• Pre-tax Savings Plans
• Profit Sharing and 401K Savings Plans
• Paid Time off
• Life, disability and critical illness insurance options
• Discount Program
• Backup child and adult/elder care
• College Coach Educational advising through College Coach