Relationship Manager

Relationship Manager (Inside Sales)

CRS is an industry leader with 35+ years of history as a trusted partner to insurance carriers, assisting their policyholders in times of crisis.

Temporary Housing: We coordinate accommodations during time of crisis after a home displacement event until the policyholder returns to their permanent residence.

Managed Repair Program (MRP): Our service connects carriers, policyholders and contractors, enabling a quality and efficient restoration process for the damaged property.

As part of our commitment to a safe and trusted workplace, CRS requires all new hires to complete a pre-employment background check and drug screening. Full details will be shared if an offer is extended.

Our office is in North Phoenix, AZ, near 19th Ave and Highway 101 (Address: 20430 N 19th Ave, Phoenix, AZ 85027). New Relationship Managers will complete in-office training for the first 30 days until they show proficiency in the role afterwards will work a hybrid schedule (4 days at-home and 1 day in-office). Computer and phone equipment will be provided. You must have a reliable high-speed internet service and a suitable workspace at your residence.

Job Summary: The Relationship Manager is a sales position for self-motivated individuals who play a pivotal role in fostering strong customer relationships, retaining existing business, and driving repeat/new business from our insurance company customers. They will also work closely with the operations team to ensure the smooth day-to-day operations of our business.

The Relationship Manager has a base salary of $60,000 with additional incentive pay (commissions and bonuses) based on performance and growth of customer accounts.

Duties/Responsibilities:

• Develop and maintain relationships for assigned accounts.
• Serve as a point of contact for adjusters, provide information and education on the hotel and housing processes.
• Maintain a strong sales pipeline and execute strategies to maximize account growth
• Align sales strategies with business objectives to drive sustainable growth.
• Develop field sales action plans and track ROI.
• Build and nurture relationships with key clients to foster long-term partnerships.
• Develop strategies to increase customer loyalty and repeat business
• Actively seek and onboard new customers to expand market share
• Ensure customer satisfaction by addressing customer objections and concerns with effective problem-solving skills
• Prioritize tasks effectively to balance sales activities and client needs
• Document Sales and Operational activities in our CRM
• Travel within assigned territory to visit actual and potential customers. This may include Unit Meetings, attendance at conferences, golf tournaments, etc.
• May participate in accounts receivable duties including approving invoices, payments, and ensuring timely collection of outstanding balances.
• Performs other duties as necessary or assigned.

Qualifications:

• 4+ years of experience working with account management/sales representative role (i.e., Sales Development Representative, Business Development Representative, Inside Sales, B2B sales, or Account Manager)
• Proven track record of sales growth in a territory or region.
• Strong organizational and time management skills.
• Self-motivated and results-driven with a strong passion for sales.
• Must be able to participate in overnight travel to visit customer sites. (~30% travel)
• Excellent written and verbal communication skills.
• Excellent presentation skills.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite or similar software with a preferred typing speed of 40 wpm or higher.

Education:

• High School Diploma or equivalent required
• Bachelor's degree is preferred, in business or related discipline.

Physical Requirements:

• Must be able to lift up to 15 pounds at times.
• Ability to work from a laptop during business travel