Account Manager

We're seeking an Account Manager to own the health, performance, and growth of assigned client accounts across digital, creative, or marketing engagements. This role balances relationship management, strategic thinking, and executional coordination.

As the primary day-to-day client contact, you'll partner closely with strategy, creative, and delivery teams to translate client goals into clear, actionable plans—and help ensure those plans are executed successfully. Approximately 25–30% of this role includes project management support , focused on coordination, timelines, and follow-through.

You'll act as a trusted client partner, proactive problem-solver, and internal advocate—helping ensure strong delivery, satisfied clients, and opportunities for account growth.

Key Responsibilities

• Own day-to-day client relationships and serve as the primary point of contact for assigned accounts.
• Lead account planning and ongoing strategy in alignment with client goals, business objectives, and agency capabilities.
• Develop and maintain account plans that support long-term client success, retention, and growth.
• Collaborate with internal teams (strategy, creative, delivery) to ensure work meets quality standards, timelines, and budget expectations.
• Identify, recommend, and support growth opportunities within existing accounts, including scope expansions and new initiatives.
• Monitor client satisfaction, performance metrics, and overall account health; proactively surface and address risks or challenges.
• Provide project management support as needed, including coordination, timeline oversight, task follow-up, and internal alignment.
• Support clean handoffs, scopes, renewals, and ongoing account documentation.
• Contribute to the evolution of account management processes, tools, and best practices.
• Contribute to a collaborative, accountable, and solutions-oriented team environment.

This role includes limited travel for client meetings, workshops, or internal team gatherings, as needed.

What We're Looking For

• 4–7+ years of client-facing experience in an agency or consultancy environment.
• Experience managing ongoing client relationships with multiple workstreams or initiatives.
• Strong communication, presentation, and relationship-building skills.
• Ability to balance strategic thinking with hands-on execution and follow-through.
• Experience working cross-functionally with creative, strategy, and delivery teams.
• Comfort navigating evolving client needs, priorities, and internal ambiguity with professionalism and empathy.
• Experience with digital marketing, creative, or brand-driven work is strongly preferred.

Bonus Points For

• Background in B2B or service-based marketing.
• Hands-on experience with tools such as Monday.com, Asana, Harvest, HubSpot, or similar platforms.
• Prior exposure to light project management or delivery coordination responsibilities.