Customer Support Specialist (Enterprise Software)
Live events are fun.
Concerts, sporting events, festivals….we make lifelong memories enjoying live events with friends and family. Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories. The world’s best companies use TicketManager’s industry leading ticket and event management software to make client entertainment easy and prove the ROI. We help companies have more fun by making it easier to invite guests, manage an event from invitation to execution to post-event reporting, and proving just how valuable live events can be. TicketManager is an official partner of the New York Jets, Philadelphia Eagles & Phillies, Washington Wizards & Mystics, Washington Capitals, Texas Rangers, Houston Texans, LAFC & Angel City, Seattle Seahawks, and a partner of over 50 professional and college sports teams, franchises, universities and technology providers. TicketManager serves a who's who of global brands including Fortune 500s, local businesses and even the NBA and NFL. The Customer Support Specialist will work alongside colleagues to provide software support to our current accounts, including many of the Global 2000 like FedEx, Verizon, and Anheuser-Busch. This position is not only critical to our success and reputation as the leader in the industry but the success of our software customers.*This role is In-Office, Monday-Friday*
Responsibilities:
- Manage relationships with strategic software accounts, including Fortune 500 and Global 2000 companies
- Provide technical support/troubleshooting to software administrators/users via phone, email, live chat, and handle escalations appropriately
- Lead software training sessions and webinars
Desired Skills and Experience:
- Bachelor's Degree Required
- 1-3+ years of related work experience
- Experience working with Zendesk or similar customer service platform
- Proven experience in B2B software customer service or administrative support role
- Process-driven, and creative thinker with proven ability to articulate, and implement innovative solutions
- Excellent verbal and written communication skills
- Strong listening and presentation skills
- Thrive in a fast-paced, high-volume, results-oriented, entrepreneurial environment
TicketManager Highlights:
- $22-$32 per hour ($45k-$65k annually)
- Bonus Eligibility
- Role is In-Office, Monday-Friday
- 401k & Company Match
- Health Benefits (Medical, Dental, Vision)
- Unlimited PTO
- Quarterly Live Event Credit
- Monthly Happy Hours & Volunteering
- Fun Company Perks
- Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row
- Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal
- 4.6 out of 5 Glassdoor rating
- Used by over 4,000 globally known companies including ~15% of the Fortune 500
Recommended Jobs
Charge Nurse
Job Description Job Description We are looking for an experienced Charge Nurse for an Ambulatory Surgery Center in Mesa, Arizona. We are an outpatient surgery center with 2 OR’s that provides hig…
Caregiver or CNA - Scottsdale
Join Our Team of Compassionate Caregivers & CNAs Application Note: Please note that this is a general job posting and is not tied to a specific client or assignment. The Next Chapter maintains an a…
Specialty Beauty Advisor - Clinique
OVERVIEW Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthus…
Mechanical Design Engineer
Job Description Job Description RFA Engineering ( is an engineering service provider dedicated to delivering our clients with timely engineering support and expertise. We are seeking a growth-ori…
Warehouse Worker
Warehouse Worker JOB-10045160 Anticipated Start Date November 10, 2025 Location Newark, DE Type of Employment Contract Hire Employer Info Our client is one of …
Sales Development Representative
Job Description Job Description SUMMARY: Intellimed is looking for a highly motivated sales development representative (SDR). In this role, you will work to discover, develop, and deliver qual…
Structural Welder 2nd Shift
We are hiring for Structural Welder - 2nd Shift in Peoria, AZ! Job Description We are seeking a skilled and detail-oriented Structural Steel Welder to join our team. In this role, you will work…
Registered Dietitian Nutritionist - Full-Time, Remote Telehealth
Registered Dietitian Nutritionist – Full-Time, Remote Telehealth RD Nutrition Consultants LLC is seeking a Telehealth Registered Dietitian Nutritionist (RDN) to join our team. You'll provide vi…
NEW Family Medicine Opening in Desirable Phoenix Suburb
Enterprise Medical is recruiting a Family Medicine physician for a facility located in the Northwest Phoenix suburbs. Practice Highlights: Full scope practice inclusive of Peds/Women's Health…
Case Manager - Family Shelter
Job Title: Case Manager – Family Shelter Classification: Exempt Hiring Salary Range: $56,800 - $59,800 per year About UMOM New Day Centers: Founded in 1964, UMOM is Arizona's largest pro…