Strategic Account Executive Pacific Southwest

Strategic Account Executive (full-time, remote)

Pacific Northwest: NV, AZ, NM, South California

Why work at PaceMate?

PaceMate is recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report and is one of the nation’s fastest-growing companies in cardiac rhythm management software and remote monitoring. Combining advanced cloud‑native software, research‑grade data, and seamless integrations, PaceMateLIVE™ empowers leading electrophysiologists, device clinics, and healthcare systems to effectively manage their device patient populations. PaceMate enables comprehensive interoperability and secure data exchange—improving patient outcomes, reimbursements, and productivity.

Joining the PaceMate™ Team means becoming a vital part of a group dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.

We are seeking a Strategic Account Executive responsible for owning the executive‑level commercial partnership with high‑value electrophysiology (EP), cardiology, and heart failure practices across enterprise hospital systems and IDNs. This role ensures PaceMate delivers measurable clinical, operational, and business value while driving long‑term account growth, retention, and expansion.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Serve as the strategic and executive point of contact for accounts in assigned geography
• Build and maintain trusted relationships with executive, clinical, and operational leadership
• Collaborate with Sales, Marketing, Product, Clinical, and Customer Success teams to drive strategic outcomes
• Gain a deep understanding of customer clinical strategy, operational priorities, and business objectives
• Translate operational performance into executive‑level insights and ROI
• Lead and present Quarterly and Annual Business Reviews
• Identify, position, and close upsell and expansion opportunities
• Serve as escalation owner when issues impact clinical trust, executive confidence, or commercial outcomes
• Serve as the lead point of contact for all Key Accounts while building and nurturing trusted, long‑lasting relationships
• Collaborate with Sales, Marketing, Product Development and Customer Success teams to ensure business progress
• Develop tactics to deliver the most appropriate products or services
• Use communication skills to present to and influence key stakeholders in the sales process
• Provide product information, demonstrations, analytics, etc.
• Create key opinion leaders / reference sites within each current Key Account customer & region
• Maintain and grow business in contracted groups
• Manage expenses within budget
• Renew current customers on longer‑term agreements and contract renewals
• Active involvement in weekly and quarterly sales planning process

Key Responsibilities

Overall Account Ownership

• Own the strategic health, retention, and growth of assigned enterprise accounts
• Maintain multi‑year account plans aligned to customer goals and PaceMate strategy

Executive Engagement

• Lead Quarterly and Annual Business Reviews
• Align PaceMate solutions to executive priorities and enterprise initiatives
• Drive Enterprise‑wide standardization

Business Development

• Drive expansion through additional clinics, service lines, or offerings
• Support pricing changes and contract renewals
• Identify and develop add‑on services opportunities

Escalation & Risk Management

• Lead escalations when operational issues rise to executive or strategic impact
• Partner with internal teams to drive resolution and recovery plans

Relationship Development

• Physician relationships
• KOL identification and development
• Reference site / references nurturing

Onboarding Responsibilities

• Serve as Executive Sponsor
• Attend Onboardings & Workflow Design Meetings
• Set the ongoing business development expectations

QUALIFICATIONS

Core Competencies, Skills and Experience Requirements

• 3‑5 years of experience in complex healthcare account management or healthcare enterprise SaaS
• 3‑5 Years of team management in healthcare
• Proven experience owning post‑sale revenue, renewals, and expansion
• Strong executive presence with the ability to engage physicians, administrators, and senior leaders
• Experience working with hospital systems, IDNs, or large multi‑site healthcare organizations
• Excellent communication and interpersonal skills
• Computer literate with Excel, Word, Adobe, PowerPoint
• Sales Management experience
• CRM/Cardiology Account Management Experience Required; EP experience strongly preferred

EDUCATION, TRAINING, AND EXPERIENCE

• BA/BS or Equivalent 4‑year Technical Degree

Required Equipment

• Must have access to stable, reliable internet access

Physical Requirements

• Consistency in a stationary position with frequent computer use and customer communication
• Ability to exchange accurate information via VOIP and repetitive data entry motions
• Must reside within the territory geography and within the contiguous United States
• Must inform IT and obtain approval if working from a location other than the legal address on file
• Foreign transport of sensitive information requires encryption or presence at all times, with permission from Physical Security management

REPORTING RELATIONSHIPS

Supervised by: VP of Strategic Account Management

Supervises: None

Target Compensation Range

Up to $205,000 OTE annually, depending on education, experience, and certifications.

Company Description

PaceMate® is a pioneering force in cardiac remote monitoring and data management. We’re driven by a mission to modernize digital healthcare and envision a future of connected, personalized cardiac care. Since 2015, PaceMate has simplified and streamlined device clinic operations with the easy‑to‑use platform PaceMateLIVE®. As the industry’s only comprehensive cardiac remote monitoring solution, PaceMateLIVE® uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.

About PaceMate

Recognized as a Top 100 Healthcare Technology Company, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user‑friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto‑Triage® prioritizes patients based on clinician‑customized standards—not device alerts—resulting in a substantial reduction in alert burden. With extensive EHR‑partnered integrations across Epic, Cerner, and athenahealth, PaceMate provides true, vetted, and validated interoperability, ensuring bi‑directional data transfer for more accurate reporting, streamlined workflows, and one‑click billing. PaceMate’s software‑only, concierge on‑demand, and full‑service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.