Collections Counselor

TEKsystems is currently searching for career-driven candidates interested in a Collections Counselor opportunity with a Fortune 100 Financial Institution in the Phoenix, AZ 85034 area!

Job Description:

• Call center production environment, auto-dialer making outbound calls, will receive in-bound calls.
• Early stage collections (1-30 days late), 80-120+ calls per day.
• To control/collect on past due Consumer Loan and Credit Card accounts for early stages of delinquency.
• To provide member financial counseling and mitigate loss.

Schedule:

• Training Schedule: Monday-Friday, 8am-4:30am MT
• Schedule after Training: 12:30pm-9:00pm ET (10:30am-7:00pm or 9:30am-6:00pm MT depending on daylight savings time).

Work Environment:

• Remote and Onsite Training Onsite for the first week of training and up to one week per quarter.

Start Date:

• June 20th

Skills:

• Collections, Sales Goals, Retail Sales, Administrative Support, Insurance, Banking, Call Center, Customer Service Oriented, Inventory,

Responsibilities:

• Contact and counsel delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered.
• Control delinquency on Consumer/Credit Card loan accounts
• Ensure required notifications, including collection emails, letters and any applicable state/regulatory letters are sent to members
• Explain and communicate relinquishing options such as settlements and bankruptcy
• Obtain detailed financial information from delinquent members and offer solutions and alternatives to bankruptcy/charge-off
• Perform manager share transfers for amounts up to authorized limits
• Provide required reporting to supervisors and management (including daily in-house activity trends and payment tracking)
• Use on-line tools and contact appropriate parties
• Regularly review member account data and/or documentation to ensure data is accurate, up-to-date and in compliance with government and company guidelines

If interested, please apply with updated resume and complete the application questions. Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interests

This is a Contract to Hire position based out of Phoenix, AZ.

The pay range for this position is $18.95 - $18.95/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Phoenix,AZ.

This position is anticipated to close on May 16, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.