Paratransit Scheduling Manager

Job Description

Job Description

About Us: Transit Technologies serves as the parent company to a diverse network of transportation products and services that, together, cover the entire lifecycle of a vehicle using best-in-class software. An industry leader in the making, Transit Technologies is on a path to becoming a one-stop shop for transit solutions; a full end-to-end provider of revolutionized mobility services.

Position Summary:

We are seeking a highly motivated and experienced Paratransit Scheduling Manager to oversee the daily scheduling and dispatch operations. This position is responsible for ensuring on-time performance, supporting real-time scheduling needs, maintaining compliance with contract requirements, and delivering excellent service to our passengers. The ideal candidate has a strong background in transit operations, is well-versed in Trapeze PASS or similar software, and thrives in a fast-paced environment.

Key Responsibilities:

• Ensure on-time performance (OTP) meets or exceeds contractual standards.

• Ensure productivity (Trips Per Revenue Hour) meets or exceeds contractual standards

• Handle scheduling adjustments in response to emergencies, vehicle issues, or traffic delays.

• Assign same-day trips and will-call trips to optimize system productivity and passenger satisfaction.

• Monitor operator and trip performance; reassign trips as necessary to maintain service levels.

• Oversee supervisor calls and provides directions as needed.

• Assist same day reschedules ensuring productive runs.

• Document accurately and appropriately daily events related to service.

• Maintain accurate and timely documentation of service disruptions

• Open and/or close the facility depending on shift assignment.

• Respond to and investigate dispatch-related complaints.

• Provide real-time assistance to dispatchers, supervisors, and schedulers.

• Answer passenger inquiries and provide accurate trip information.

• Update customer records and communicate changes effectively to relevant teams.

• Maintain a professional appearance, demeanor, and punctual attendance.

• Foster a team-oriented and collaborative environment.

• Ability to handle multiple tasks accurately and effectively.

• Handle multiple tasks accurately and effectively in a fast-paced environment.

• Directly oversees operations department supervisors.

o Next/Same Day Supervisors

 Next/Same Day Schedulers

• All company policies and procedures are in place and are being followed.

o Attendance occurrences

o Payroll submitted and approved in ADP.

 Next day schedulers

 Same day schedulers

• Any other duties as assigned.

Talent Requirements

Industry Experience

• Proven experience in paratransit scheduling using Trapeze PASS, RideCo, or other industry-recognized scheduling software.

• Minimum of three (3) years of comprehensive experience in operations management within a transit or transportation environment.

• Minimum of five (5) years of combined management or supervisory experience in transit operations.

• Management experience is required.

Skills & Competencies

• Strong communication and decision-making abilities.

• Excellent verbal and written communication skills.

• Ability to multitask and manage competing priorities under pressure.

• Demonstrated excellence in customer service and passenger communication.

• Team-oriented with a collaborative, supportive approach to staff and peers.

Professional Standards

• Outstanding attendance and reliability.

• Experience in high-volume call center or dispatch environments.

• High level of computer literacy and accuracy in data entry

Additional Requirements:

Demonstrated knowledge of ADA regulations, paratransit service standards, and demand-response transportation. Commitment to safety, exceptional customer service, and continuous operational improvement.

Must be available to work non traditional schedules when needed and to be oncall when necessary.

Why you should join our team . . .

•At Transit-Technologies, we hire team members who can take initiative and ownership of their role and are dedicated to finding new clients and enhancing the experience of existing ones. Our work is extremely fast paced and never the same from day to day, and our team members appreciate the autonomy to manage their daily workload and contribute to the success of our company. Our sales team members work with amazing software solutions that have a great impact on the transportation industry providing service to their communities every day. Our team members find that the experience they gain helps them grow in their technical expertise and overall sales presentation skills, contributing to their overall professional development.

•Transit-Technology is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.