Call Center Representative

Job Description

Job Description

Our Story
At Lifekind Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors, psychologists, chiropractors, acupuncturists, dietitians, and massage therapists work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare: enhancing patient experience, improving patient health, reducing healthcare costs, and increasing employee satisfaction. Visit our website at

Lifekind Health is seeking compassionate and experienced Call Center Agents to join our Call Center team. As a Call Center Agent, you will provide exceptional patient care experiences through empathetic and effective communication, addressing patient concerns, and facilitating timely resolutions.

This position is in-person at our Scottsdale, AZ office.
Must be willing to work occasional weekends!

Job : Call Center Representative
Schedule : Monday-Friday 8am-4:30pm, 10am-6:30pm
Pay: $18.00 - $20.00 hourly

Responsibilities:

• Answer inbound patient calls, responding to medical concerns and questions.
• Provide accurate information on medications, treatments, and healthcare services.
• Document patient interactions in electronic health records (EHRs).
• Triage urgent patient concerns, escalating to healthcare providers as needed.
• Schedule appointments and follow-up care.
• Educate patients on self-care and disease management.
• Collaborate with healthcare providers and staff to ensure continuity of care.

Requirements:

• High school diploma required
• Medical Assistant certification (CMA, RMA, NCMA, or CCMA) preferred not required
• 2+ years of experience in healthcare, preferably in patient care.
• Strong knowledge of medical terminology, anatomy, and pharmacology.
• Excellent communication and interpersonal skills.
• Ability to empathize with patients and families.
• Proficiency in EHRs (e.g., Epic, Cerner).
• Good organizational skills required
• High level of proficiency with Microsoft Excel, Word, Outlook, and Publisher

Nice to Have:

• Associate or bachelor's degree in healthcare-related field.
• Experience in call center or customer service.
• Certification in patient advocacy or case management.
• Bilingual or multilingual skills.

Skills:

• Patient-centered care
• Medical knowledge and terminology
• Communication and empathy
• Active listening
• Problem-solving and critical thinking
• Time management and organization
• Electronic health records (EHRs)
• Medical office procedures

What we offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.
• Recognition and rewards for outstanding performance.

Conditions: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Similarly, the work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit, use hands to manipulate equipment, and to talk and hear. The employee is required to stand, walk, reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Work Environment: The noise level in the work environment is high to moderate.

Disclaimer: The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, facility, or the business. The position purpose, principal accountabilities, essential functions, minimum qualifications and the requirements listed in this job description are representative only and are not exhaustive of the tasks that a Team Member may be required to perform. Lifekind Health reserves the right to revise this job description at any time, and to require Team Members to perform other tasks as circumstances or conditions of its business considerations or work environment change.

Equal Opportunity Employer: Lifekind Health is an Equal Opportunity Employer. We encourage applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, gender identity, gender expression, ancestry, age, marital status, physical or mental disability or any other protected class, political affiliation or belief.

Job Type: Full-time
Pay: $18.00 - $20.00 hourly
Expected hours: 40 per week

Benefits:

• 401(k)
• Medical, Dental, Vision insurance (we cover 90% of the cost for employees and 50% for dependents)
• Paid time off (2 weeks of accrued Paid Vacation + one week off during Christmas/New Years - PAID)
• Life insurance
• Flexible spending account

Schedule:

• Day shift
• Monday - Friday
• 8am-4:30
• 10am-6:30

Work Setting: In person